Desktop Support Technician Level II

Description Tyto Athene is searching for a Desktop Support Level II in Youngstown, OH. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities Provide support to end-users for PC, server, mainframe applications, and hardware. Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Maintain currency and highest level of technical skill in field of expertise. Qualifications Required: Experience managing network modernization work or system projects of similar scope and complexity Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) Capabilities needed to deliver in-person and remote IT aid. Fantastic installation, diagnostic, upgrade, and restoration abilities. Excellent vertical and lateral thinking. Superb time management skills. Clear written and verbal communication. Forbearing, flexible, and supportive On site support in Youngstown, OH. Active CompTIA IAT Level II certification; i.e. SecPlus+ certification. Clearance Active DoD Secret clearance Travel Required Minimal, less than 10% Compensation Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. Benefits Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave. Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law. #J-18808-Ljbffr