Operations Coordinator, Home Hospital

About the Role Join an innovative care model that brings hospital-level care directly into patients' homes. The Mass General Brigham Home Hospital program transforms acute care delivery. In the role of Operations Coordinator, you will support patient intake, arrange care logistics, and facilitate smooth communication across clinical and administrative groups. While this position is primarily administrative, there are times when you will meet with patients and families face‑to‑face and conduct telephonic outreach as part of the care coordination process. Collaborating with clinical nurses, providers, and the Business Operations Manager, the Operations Coordinator supports the daily functions of Home Hospital. Your role includes assisting patients and families with screening, consent, and enrollment. You will monitor admissions and referrals, manage supplies and equipment, and help maintain critical workflows to deliver quality care at home. You will acquire a detailed understanding of the Home Hospital model and work independently onsite. You will also work alongside colleagues throughout the Mass General Brigham system. Schedule 40 hours per week - Monday through Friday from 10:00 am - 6:00 pm onsite at Salem Hospital. Education High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred. Can this role accept experience in lieu of a degree? Yes. Experience Experience in an administrative or operational support role, preferably in a healthcare or hospital setting 2-3 years required. Knowledge, Skills and Abilities Strong organizational and time management skills with attention to detail. Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software. Ability to handle multiple tasks simultaneously and prioritize effectively. Basic understanding of hospital operations and regulatory requirements is a plus. Equal Opportunity Statement Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr Mass General Brigham Healthcare at Home