Account Growth Specialist

Account Growth Specialist

Are you an action-oriented professional who thrives on direct customer engagement and strategic growth? As an Account Growth Specialist, you will be a critical link between our customers and store leadership for Gordon Food Service's retail operations. Your mission is to turn "lost sales" into loyal accounts and transform customer feedback into actionable solutions that drive revenue.

What you will do:

• Execute high-volume outreach campaigns to reactivate customers and diagnose reasons for dissatisfaction to prevent future lost sales.
• Use data to identify opportunities, communicating service improvements and new solutions to win back former accounts.
• Actively seek out new high-value customers and identify opportunities within existing accounts to increase order frequency and product range.
• Lead weekly strategy syncs with Store Managers to align on local opportunities, delivery capacity, and customer insights.
• Provide real-time feedback to leadership regarding competitor tactics and local market shifts.
• Maintain high data quality by documenting all call activity and customer feedback within our CRM.

What you'll bring to the table:

• 2+ years of experience in kitchens or food service, with direct experience working with chefs, kitchen managers, or food service buyers.
• Bilingual (English & Spanish) language skills (required)
• A Bachelor's degree in Business, Sales, Merchandising, or Marketing is preferred, though equivalent experience is valued.
• Exceptional written and verbal communication skills, with a talent for crafting persuasive outreach.
• High proficiency in Google Suite (Gmail, Calendar, Sites, Drive, Docs, Groups), and CRM reporting/data visualization tools (e.g., Tableau or Excel).
• A commitment to serving others, building trust, and valuing differences while delivering high-quality results.

When you will work:

• Monday through Friday, 8:00am - 5:00pm.
• Hybrid Work Schedule: 4 days in office, 1 day from home.

Note: Please make sure you use a valid email so we can follow up with you and let you know what's happening in the process.

Be Part Of An Amazing Culture Where What Matters To You, Matters To Us!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to View email address on click.appcast.io and use the words "Accommodation Request" in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.