Customer Success Manager

The role As the company’s first Customer Success Manager, you will combine customer obsession with AI fluency to help enterprises successfully use Worktrace AI. You’ll partner directly with customers to drive onboarding, use, and expansion of Worktrace within their company. You’ll also be an internal champion for customers to improve the product based on their feedback. You’ll see firsthand how companies transform their business processes with AI and play a key role in making that transformation happen. What you’ll do Serve as the primary point of contact to customers for driving successful onboarding, use, and expansion of the product Diagnose issues by using AI, technical tools, and collaborating with internal engineering teams Manage vendor onboarding and customer security questionnaires Translate customer feedback into actionable product improvements Build customer relationships through regular communication with sponsors and product users Proactively identify issues to provide a seamless customer experience Build a deep judgement on customer needs and advocate for those needs internally Identify opportunities to grow the business within large enterprises Develop internal playbooks and automations to improve support quality You’ll excel in this role if you Have 6+ years experience in customer success, account management or post‑sales for technical B2B products Have expert troubleshooting skills using an AI‑first mindset and modern technical tools like Sentry, PostHog, and Supabase Have experience collaborating cross‑functionally on complex escalations Are customer‑obsessed, proactive, and take full ownership of outcomes, from first issue to final resolution Are passionate about helping enterprises adopt AI Benefits and perks Top‑of‑market salary and equity Visa sponsorship Generous health and dental insurance for you and dependents Unlimited PTO 401K #J-18808-Ljbffr Worktrace AI