Customer Advocate- Metro Health, Hybrid

Job Overview Ensures that the customer is satisfied with company products and services, works closely with Sales Account Executives, and oversees day-to-day relationships. Manages schedules and budgets to meet contractual agreements. Requires on-site presence at Metro Health 3x/week. Salary range: $65‑70k base with compensation based on experience and education. This position will accept applications on an ongoing basis. Responsibilities Develops and maintains strong account-specific operational processes and performance with the customer. Performs duties on-site, reacting in a timely manner to customer information and requests. Manages and ensures contract compliance to all agreed terms and conditions. Collaborates with off-site personnel to ensure accurate and consistent information is present for the customer. Acts as liaison between the Hospital and division department heads to ensure smooth conversions. Drives conversions and manages data. Provides sales analytics and daily reporting (add to stock part number changes, contract compliance, new quotes, loading/maintaining substitution list, ship-to adds, customer set up, etc.). Completes Sales analysis for customers and sales teams. Supports territory sales leader strategy, driving proprietary products with existing and new customer targets. Manages pricing, including sharing pricing information and addressing pricing issues with customers. Maintains critical product lists, reviews backorder notes with customers, actions on at-risk items, and plans course of action. Manages product substitutions including monitoring inventory, providing suggested substitute options, and establishing customer‑approved substitutions. Evaluates usage spikes with the customer. Reviews remaining allocations with customers and requests additional allocations to PAS. Converts additional not‑stocked products to stock. Sets up new accounts and ship-to information. Manages reporting needs (providing inventory reports on COI OH balances, customer contacts for required reporting, analyzing customer requests for custom reports). Performs additional duties as directed. Education & Experience Bachelor’s Degree with 2+ years of related experience in sales, customer service, relationship management, supply chain, hospital distribution, or equivalent combination of education and experience. Knowledge, Skills & Abilities Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel). Strong ability to use multiple systems and various report software to combine and synthesize information. Strong verbal and written communication skills. Strong influencing skills. Ability to work independently. Ability to facilitate problem solving. Benefits Comprehensive Healthcare Plan – Medical, dental, and vision plans start on day one of employment for full-time teammates. Educational Assistance – Educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program. Employer‑Paid Life Insurance and Disability – Employer‑paid life insurance and disability coverage. Voluntary Supplemental Programs – Additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs. Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave available for teammates planning for a family. Health Savings Account (HSA) and 401(k) – Voluntary financial programs to help teammates prepare for their future. Paid Leave – Sick days, short‑term leave, holidays, vacation days, personal days, and additional types of leave including parental leave. Well‑Being – Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs at no cost to you. Equal Opportunity Employer Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr Halyard Health