Chick-fil-A Shift Leader (Management Trainee)

Job Description

Job Description

Company: Chick-fil-A Howell

• Chick-fil-A Howell is a well-established restaurant known for delivering genuine hospitality, strong operational execution, and a team culture that guests and team members experience every day. Under Sarah Houchins' leadership, the restaurant is committed to developing people, serving the community with excellence, and creating opportunities for leaders to grow. Known for fast, friendly service , a high-performing drive-thru , and a team culture guests can feel
  
• With annual sales exceeding $8 million , you'll gain hands-on experience leading within a high-volume, multi-million-dollar business. This is an opportunity to build leadership skills that extend far beyond restaurant operations.
  
• Chick-fil-A continues to be recognized as one of the nation's premier restaurant brands, known for industry-leading hospitality, operational excellence, and leadership development.
  
• Chick-fil-A has the highest customer satisfaction scores for 11 consecutive years
  
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  
• Chick-fil-A has been recognized by Forbes for Best Customer Service (2026), America's Dream Employers (2026), America's Best Companies (2026), America's Best Large Employers (2026), Most Trusted Companies in America (2026), Customer Experience All Stars (2024), Best Brands for Value (2025), Best Brands for Social Impact (2023), Best Employers for Women (2023), and The Halo 100 (2022).
  
• Chick-fil-A has invested more than $244 million in Team Member scholarships since 1973, including more than $29 million awarded in 2026 to more than 16,000 recipients.
  

Value and Appreciate Employees

• Health Insurance Stipend
  
• Free Break Meals
  
• Uniform Stipend
  
• Tuition Discounts at Over 100 Colleges
  
• Never work on Sundays
  
• Excellent Career Advancement Opportunities
  

Opportunity

This is more than a shift leader role, it’s a leadership development opportunity inside a high-performing, well-established Chick-fil-A restaurant. As a Shift Leader at Chick-fil-A Howell, you’ll step into a hands-on leadership role with real responsibility, clear expectations, and intentional coaching. You’ll gain experience operating a multi-million-dollar business , working closely with senior leaders and the Operator to develop the skills needed to lead people, drive results, and build high-performing teams.

This role offers a clear growth path based on performance, ownership, and leadership impact, with increasing responsibility aligned to your strengths. You’ll be challenged and supported within a culture that values people, purpose, and excellence, all while enjoying Sundays off , strong benefits, and long-term career stability.

Your Impact

• Lead by example during each shift, creating an environment where team members feel supported, challenged, and motivated to succeed.
  
• Deliver operational excellence by learning every area of the restaurant, gaining firsthand experience operating a multi-million-dollar business while ensuring speed, accuracy, and hospitality.
  
• Coach and develop team members through in-the-moment feedback, accountability, and encouragement, helping identify and grow future leaders.
  
• Lead shifts with confidence by delegating responsibilities, solving problems quickly, and ensuring the team is prepared to deliver an exceptional guest experience.
  
• Partner with restaurant leadership to improve operational results by increasing productivity, controlling waste, and executing established systems with excellence.
  
• Create memorable guest experiences by modeling Chick-fil-A's commitment to genuine hospitality and service at every interaction.
  
• Maintain the highest standards of food quality, cleanliness, and safety while fostering a workplace where both guests and team members feel cared for.
  
• Grow personally and professionally through intentional coaching, leadership development, and increasing responsibility as you progress within the organization.
  

Background Profile

• 1+ year of leadership experience in a restaurant, retail, hospitality, or other fast-paced customer service environment
  
• Experience leading, coaching, or developing others with a servant-minded leadership approach
  
• Restaurant leadership experience preferred
  
• Hospitality or guest service experience preferred
  
• Demonstrated ability to communicate effectively, solve problems, and make sound decisions in a fast-paced environment
  
• Positive attitude, strong work ethic, and a desire to continuously learn and grow
  
• Strong alignment with Chick-fil-A's values and a passion for creating exceptional experiences for both guests and team members
  

Apply now and you will be contacted ASAP.