Store Lead

Store Team Lead

The position of Store Team Lead is responsible for supervising, managing and motivating team members daily. This position prioritizes a focus on long term growth and development within our exceptional organization and the cannabis community. The Store Team Lead (MIT) is a first level Supervisor, who are passionate about excellent customer service, consistent communication skills, teamwork and driving maximum results; takes initiative in being action oriented in order to keep frontline operations running smoothly and collaborate for solutions to issues that arise.

The Store Team Lead will:

• Open and close the store as needed
• Oversees the Front Desk staff and ensures they are supported to answer phone calls, as well as promptly return voicemails and email
• Able to assist in a wide range of customer questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory
• Supervise sales activities of all budtenders and ensures an exceptional customer service environment.
• Assist with the scheduling of training of new employees while providing guidance to new hire mentors
• Manage and delegate duties and responsibilities to staff when in the MOD segment
• Uphold inventory best practices and work closely with the Inventory Manager and inventory team
• Manage cash handling and registers daily
• Protect guest, staff, and assets from injury damage, or theft through prevention and rapid response
• Understand the protocol for major incidents, emergencies, natural disasters and crises and how to handle as they occur
• Maintain and enforce compliance SOP's to ensure they are in 100% compliance with all applicable authorities and requirements
• Be a resource for Product Specialists for product knowledge and resolving customer issues
• Enhance the store's reputation by ensuring the business does not suffer negatively in any manner
• Stay abreast of all cannabis industry-specific legislation, actions, and enforcement
• Build trust with team members and brand partners
• Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability
• Represent the company at community functions and meetings always maintaining professionalism and respect
• Attend meetings as necessary
• Ensure dispensary compliance with internal, local and state regulations
• Maintain a positive work environment conducive to trust and respect
• Use discretion with sensitive and confidential security and business information
• Maintains the strictest confidentiality in compliance with HIPAA guidelines
• Perform other related work as required

The hourly pay range for this position in the selected city is: $21.00- $25.00. Exact compensation may vary based on skills, experience, and location.

The Store Team Lead must:

• Must be 21+ years of age
• Experience working in Retail Management preferred (1-year minimum)
• Experience working in Customer Service (3 years minimum)
• Experience working in the cannabis industry highly desirable
• Experience working in medical services/health & wellness industry highly desirable
• Bachelor's Degree or equivalent in professional and life experience
• Must be able to pass a criminal background check
• Must speak/write English proficiently
• Proven ability to manage teams effectively and ensure excellence in training and performance
• Possess personal knowledge of the medicinal effects of cannabis and cannabis products
• Excellent customer service and communication skills
• Basic math skills and ability to make sound financial decisions
• Basic computer and information technology skills
• Proficiency in Microsoft Office Suite (Word, Excel)
• Basic abilities in Adobe Creative Suite (Photoshop, InDesign)
• Exceptional conflict resolution, de-escalation and communication skills
• Demonstrated passion to serve the medical cannabis community and local neighborhoods
• Ability to adhere to the highest customer service with staff and the public at all times
• Ability to maintain high standards in a fast-paced, constantly evolving environment
• Ability to communicate clearly and effectively in all situations
• Possess a high level of organization, patience, and flexibility

Physical Requirements/Work Environment:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Must be capable of lifting up to 50 lbs., with or without assistance
• Ability to climb, push, pull, stoop, grasp, walk, sit, stand, bend and reach for the duration of shift
• Requires manual dexterity to operate job related equipment
• Requires normal hearing range
• Must not be allergic to or have a fear of insects.

Why Connected?

Connected is an exciting and innovative workplace with a highly engaged workforce brought together by a shared passion to be the best in the business. We are on a mission to breed, grow and sell the best cannabis in the world! This is a super unique opportunity to be part of the start-up stage of the booming cannabis industry. We are looking for exceptional people to join our team as we transition into the next phase of our business ventures and become a leader in the cannabis space.

• Competitive Pay
• 401(k), Medical, Dental, Vision, Life Insurance
• Paid Vacation Time (Flexible Vacation policy for exempt positions)
• Career Growth and Internal Advancement Opportunities
• Chance to work in an exciting new start-up industry with awesome people!