Field Technician

Description

We are seeking Field Technicians to join our Dallas team. This is a hands-on, customer-facing role where you will play a critical part in deploying and supporting Wiliot's cutting-edge IoT solutions in real-world environments.

As a Field Technician, you will serve as the vital link between our technology and our customers, ensuring successful implementation, performance, and adoption of Wiliot solutions. You will collaborate closely with Customer Success Managers and Solution Engineers to bring solutions from concept to full-scale deployment.

This role is ideal for someone who enjoys working in the field, solving technical challenges, and directly contributing to customer success in a fast-paced, innovative environment. Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world's largest consumer, retail, food and pharmaceutical companies to change the way we make, distribute, sell, use and recycle products.

Our investors include Softbank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm and PepsiCo.


We are growing fast and need people that want to be part of the journey, commercializing Sensing as a Service and enabling "Intelligence for Everyday Thing".

We are looking for Field Technicians to join our Dallas team. This is a unique opportunity to work with world-class customers, stay technical, and enable scale - so think big. In this position, you will be supporting the successful implementation Wiliot products. The Field Technicians are the connecting link between Wiliot's products and our customers.


In partnership with Customer Success Managers and Solution Engineers, the Field Technicians are interacting with customers at every step of the journey - Form understanding the problem, planning a solution architecture, deploying it at scale and molding the generated data to create customer value

Responsibilities

• Support the end-to-end deployment of Wiliot solutions, including installation, configuration, testing, and optimization of hardware and systems
• Perform onsite startup and commissioning activities, ensuring systems are operating correctly and meeting performance expectations
• Troubleshoot, diagnose, and resolve technical issues related to IoT devices, sensors, gateways, and connectivity (BLE/RF environments)
• Conduct routine maintenance, repairs, and system upgrades to ensure ongoing reliability and performance
• Monitor deployed systems, analyze performance data, and make adjustments to improve efficiency and accuracy
• Provide exceptional customer support during onsite visits, acting as a trusted technical resource
• Collaborate cross-functionally with engineering, product, and customer success teams to share feedback and improve solutions
• Assist in site surveys, solution planning, and implementation strategies for new customer deployments
• Document installation procedures, configurations, and troubleshooting steps to support scalability and knowledge sharing
• Ensure all work is performed in compliance with safety standards and company protocols
• Travel to customer sites as needed to support deployments and ongoing service

Requirements

• Associate degree, technical certification, or equivalent hands-on experience in electronics, networking, or a related field
• 0-3 years of experience in field service, technical support, or installation roles (IoT, telecom, or hardware environments preferred)
• Basic understanding of wireless technologies such as BLE, RFID, or RF systems
• Strong troubleshooting and problem-solving skills with the ability to work independently in the field
• Excellent communication and interpersonal skills, with a customer-first mindset
• Ability to manage multiple tasks, prioritize effectively, and adapt in a fast-paced environment
• Comfortable working with hardware tools, diagnostic equipment, and technical documentation
• Willingness to travel locally (and occasionally regionally) to customer sites
• Ability to lift and move equipment as needed for installations

#LI-Hybrid