Field Service Technician - Plano, TX

Field Service Technician – Plano, TX Department: Service - Field Service Employment Type: Permanent - Full Time Location: United States/Field based Reporting To: District Service Manager Compensation: $20.00 – $27.00 per hour Description Role Purpose: As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to: Directly manage all aspects of customer service and care with our clients Independently troubleshoot and repair a variety of high‑speed cash‑handling equipment Track and manage parts/tools Stay abreast of changes in technical and functional elements of GLORY equipment Main Responsibilities Ensure overall customer satisfaction Diagnose system problems and make repairs Keep customers apprised of progress during maintenance or system downtime Complete machine installations, Engineering Change Notices that affect system upgrades, and hardware/software upgrades that may require technical assistance Any other job responsibilities as assigned within scope of position Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, and report job site accidents in a timely manner Required Education, Qualifications, Skills, & Competencies Education Level: Currently enrolled in or completed professional studies in electro‑mechanics, electrical engineering, or equivalent work experience. Certificates in related fields (mechanics, electronics, automation, data processing) preferred. Qualifications: Excellent customer service and communication skills Working knowledge of personal computers, Microsoft Office, and email communication Logical troubleshooting skills and capability to isolate problems at PCB or component level Ability to effectively work with electrical schematics, logic diagrams, and mechanical drawings Experience repairing high‑speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM or copier machine experience preferred 3–5 years of technical field service repair experience preferred (aviation, medical equipment, vending machine, or military repair) Valid driver’s license Some PC knowledge acceptable but role focused on electro‑mechanical repair Required Skills & Competencies: Must be able to lift up to 50 pounds without assistance Must be able to sit, stand, kneel, bend, squat, and twist for long periods Must work at all customer sites (financial institutions, casinos, truck stops, retail, etc.) Must be available to work weekends, holidays, and an on‑call rotation (once every 3–5 weeks, 24/7 possible on occasion) Must be able to drive to customer sites during working hours; occasional travel outside territory may be required Must operate autonomously with minimal supervision Benefits 401(k) Retirement Plan with Fidelity – 2.5% base contribution matched up to 6% Health insurance – 3 medical plans (high, medium, low deductible) through Blue Cross Blue Shield Paid parental leave MDLive – 24/7 virtual doctor and nurse line Dental and vision insurance Flexible Spending Account/Dependent Care Voluntary life, basic life, and AD&D insurance (company‑paid) Short‑term and long‑term disability, employee assistance program (company‑paid) Paid vacation and sick days per city/state requirements Paid holidays (9‑11 days) Professional development assistance – education, adoption, legal ID theft plans, bonus opportunities, and internal promotions Company vehicle and insurance for eligible positions Equal Opportunity / Affym An Equal Opportunity / affirmative action employer. Glory Global Solutions, Inc. provides equal opportunity for all qualified persons and does not discriminate based on race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law. Third Party Agency Disclaimer Unsolicited resumes will not be accepted. Should an agency submit unsolicited resumes, Glory reserves the right to review them but will not be held liable for any fees or charges unless a formal written agreement exists. Physical Demands & Work Environment Regularly lift and move up to 50 pounds without assistance. Requires close vision, depth perception, ability to read, perform simple math, and tolerate moderate stress. Duties include sitting, standing, walking, kneeling, squatting, twisting, using hands and fingers, and speaking. Work often requires traveling to customer sites. #J-18808-Ljbffr