Patient Call Center Agent Spanish Speaking

Patient Call Center Agent Job Responsibilities and Duties: Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments Assisting in patient translation, if required Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly Confirm patient visits for next day appointments Identify and escape issues to management Complete daily call logs and reports Sorting and filing all incoming fax correspondence Other duties as assigned Patient Call Center Agent Qualifications and Skills: High school diploma or equivalent Superior active listening, verbal, and written communication skills Knowledge of customer service practices and principles Excellent data entry and typing skills Ability to handle stressful situations appropriately Fluency in Spanish EMR experience a bonus Benefits: 401(k) Paid time off Training & development Holiday pay Commuter benefits 401K Bereavement leave On-the-job training Paid training Promotional/growth opportunities Full-time Job Types: Full-time Education: High school or equivalent (Required) Experience: Customer Service in a medical setting: 1 year (Required) Language: Spanish (Required) #J-18808-Ljbffr