Enterprise Customer Success Manager

Owning and growing relationships with key enterprise customers, the full-time remote Enterprise Customer Success Manager will develop strategic account plans, engage with senior executives, and drive measurable business outcomes in the aerospace and defense manufacturing sectors. Key responsibilities Manage a portfolio of large enterprise customers, establishing strategic account plans aligned with their business objectives Lead executive business reviews and strategic discussions to demonstrate Covalent's value and identify future opportunities Proactively identify risks and develop strategies for customer retention, expansion, and long-term account growth Required qualifications 5+ years of experience in enterprise customer success or account management within aerospace, defense, or regulated industrial manufacturing Demonstrated ability to engage with senior leaders and build relationships with executive decision-makers Experience in identifying and developing opportunities for account growth and relationship expansion Strong understanding of complex operational challenges and the ability to connect technology improvements to business objectives Proven cross-functional leadership skills to navigate complex organizations and align multiple stakeholders