Administrative Program Specialist - Patient Access

Administrative Program Specialist - Patient Access

Join a dynamic healthcare team in the Pacific Northwest as an Administrative Program Specialist focused on patient access coordination. This full-time role involves managing the administrative aspects of patient care within a clinical service line, ensuring a seamless and supportive experience for patients from scheduling through follow-up.

Job Summary

As a key liaison, you will schedule appointments, coordinate referrals, verify insurance authorizations, and communicate effectively with patients and healthcare staff. Your role supports efficient resource utilization and high-quality care delivery in a vibrant healthcare setting with critical access and trauma services.

Key Responsibilities

• Schedule and manage patient appointments, consultations, and follow-ups within assigned service lines.
• Collaborate with patient access teams, providers, and clinical staff to optimize scheduling and resource use.
• Communicate appointment details and preparation instructions clearly to patients.
• Serve as an expert on patient access workflows, addressing inquiries and providing information.
• Maintain accurate and confidential patient records and documentation.
• Coordinate referrals and obtain necessary insurance verifications, authorizations, and pre-certifications.
• Monitor referral and authorization expirations and proactively manage extensions.
• Support departmental initiatives, including waitlist management and special projects.
• Follow up with patients regarding test results, orders, and questions.
• Adhere to established policies, procedures, and regulatory standards while delivering excellent service.

Education and Experience

• High school diploma or equivalent required; Associate Degree preferred.
• Minimum of 2 years' experience in healthcare, preferably in patient access or related administrative functions.
• Familiarity with medical terminology and insurance processes including verification and claims submission.
• Proficiency with electronic medical records (EMR) systems and office software applications.

Skills and Abilities

• Strong organizational skills with the ability to prioritize and adapt to changing demands.
• Excellent written and verbal communication skills tailored to diverse audiences.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant technologies.
• Ability to handle confidential information with discretion and maintain accurate documentation.
• Demonstrated teamwork, customer service, and interpersonal skills in fast-paced environments.
• Independent problem-solving and sound judgment to complete tasks efficiently and accurately.

Work Environment and Physical Requirements

This role involves a mix of sitting, standing, walking, and occasional lifting of light to moderate weight. The position requires clear vision, hearing, and speech within normal ranges, with or without corrective devices.

Enjoy the benefits of working in a community-focused healthcare environment in the Pacific Northwest region, surrounded by natural beauty and recreational opportunities.