Outreach Specialist

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All‑Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms. Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit Role Scope The Outreach Specialist plays a key role in supporting Habitat Health's growth by building trusted relationships with healthcare providers, community organizations, referral partners, prospective participants, caregivers, and other stakeholders. This role increases awareness of Habitat Health's PACE program through community engagement, strategic outreach, and relationship management while partnering closely with the broader Outreach and Enrollment team to support a seamless participant journey from referral through enrollment. Core Responsibilities & Expectations for the Role Build trusted relationships with healthcare providers, community organizations, senior living communities, post‑acute providers, and other referral partners to generate qualified referrals and support enrollment growth. Develop and execute outreach strategies that increase awareness of Habitat Health's PACE program and strengthen community partnerships. Represent Habitat Health through community presentations, networking events, educational sessions, health fairs, and other outreach initiatives. Drive the enrollment process as the case manager for prospective participants, including reviewing, processing, and updating applications and required documentation, distributing relevant enrollment materials, and managing communications. Identify opportunities to expand referral sources, strengthen community partnerships, and improve outreach strategies using market insights and performance data. Maintain accurate referral, outreach, and relationship activity within CRM and other organizational systems in a timely and accurate manner. Monitor outreach activities and performance metrics, using data to prioritize work and contribute to continuous improvement. Ensure outreach and marketing activities comply with applicable organizational policies and federal and state regulatory requirements governing PACE marketing practices. Participate in evening and weekend community events as needed to support organizational growth objectives. Contribute to a program experience that participants want to join, a team culture that cares and creates joy, and an environment where all participants and team members belong. Conduct tele, home visits and in‑center evaluations for the prospective participant for potential eligibility for care. Collaborate with Center leadership to develop retention strategies. Perform other related duties as assigned. Required Qualifications Bachelor's degree in Business, Marketing, Healthcare Administration, Public Health, or a related field, or an equivalent combination of education and/or relevant experience. Minimum of one (1) year of experience in healthcare sales, business development, provider relations, community outreach, enrollment, or a similar relationship‑focused role, preferably within a healthcare environment. Demonstrated ability to develop and maintain trusted relationships with healthcare providers, community organizations, referral partners, and other external stakeholders to support organizational growth. Experience identifying, cultivating, and managing referral sources, community partnerships, or business development opportunities that contribute to enrollment growth. Experience working with Medicare, Medicaid, state and county eligibility programs, or other healthcare eligibility and referral processes preferred. Experience working with older adults, frail elderly populations, and caregivers. Strong organizational skills with the ability to manage multiple priorities, maintain accurate records, and ensure timely follow‑through. Strong communication, presentation, and collaboration skills, with the ability to effectively educate healthcare providers, community partners, prospective participants, caregivers, and cross‑functional teams on the value of Habitat Health's PACE program. Demonstrated ability to work independently while collaborating across teams to achieve shared outcomes. Experience using Microsoft Office and the ability to quickly learn CRM, referral management, and participant relationship management systems. Proof of a valid driver's license, reliable personal transportation, and automobile insurance that meets applicable state requirements, with the ability to travel throughout the service area. Active CPR/BLS certification or the ability to obtain certification within 30 days of hire. Meets all applicable participant‑facing health requirements, including TB screening and required immunizations. Aligns with our purpose and our values, and is excited about living those out in daily practice. Ability to thrive in a fast‑paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement. Strong learning and growth mindset, including seeking feedback, engaging in healthy debate, and using data and curiosity to inform decisions. Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results. Nice to Have Experience supporting outreach, business development, provider relations, or participant engagement within PACE, Medicare, Medicaid, managed care, or other value‑based healthcare environments. Knowledge of PACE, CMS, and applicable federal and state regulatory requirements related to outreach, participant eligibility, enrollment, and care coordination. Experience using CRM, referral management, or participant relationship management systems. Bilingual: Spanish, Mandarin, or Cantonese. Essential Functions & Physical Requirements Work in healthcare, administrative, community, or remote environments, depending on role needs. Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems. Remain stationary and/or move about for extended periods, consistent with job duties. Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems). Travel between work sites or community locations as needed. Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required. Perform tasks that may involve bending, reaching, lifting, or assisting participants, depending on role responsibilities. Lift, carry, push, or pull supplies, equipment, or materials typically up to 25–50 pounds, with assistance or mechanical aids, depending on job duties and role responsibilities. Compensation The anticipated base salary range for this position is $77,000 - $81,000 annually. This position is also eligible for a target monthly bonus and may be eligible for additional incentive compensation, as applicable. In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave; short‑ and long‑term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company‑paid holidays. At‑Will Employment Employment with Habitat Health is at‑will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at‑will nature of employment. Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company. Our Commitment to Equal Opportunity and Inclusion Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other protected characteristic. Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, and observances that require accommodation. Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law. Habitat Health participates in E‑Verify and will provide the federal government with information from your Form I‑9 to confirm your authorization to work in the United States. If E‑Verify cannot confirm your authorization to work, Habitat Health will provide written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken, including termination of employment. E‑Verify is used only after an applicant has accepted an offer of employment and completed the Form I‑9 and to the extent permitted by applicable law. Habitat Health complies with all federal and state employment eligibility verification requirements. #J-18808-Ljbffr