Patient Support Technician

Job Summary

The Patient Support Technician (PST) is the first point of contact for patients of Falls Community Health. PSTs schedule appointments over the phone, check in patients for their appointments and support the clinical team through various tasks. Strong customer service, attention to detail and a willingness to serve are key characteristics of this position. We're looking for someone with a strong work ethic who is reliable, dependable, detail-oriented, and willing to give their best effort each day. A great PST supports their team, treats coworkers and patients with respect, takes pride in their work, and is committed to providing exceptional service every day through professionalism, kindness, and accountability.

Key duties include:

• Greet patients
• Verify patient demographics and insurance coverage
• Determine financial eligibility
• Collect payment(s)
• Schedule follow-up appointments, including arranging interpreter services and transportation if necessary
• Assist in the completion of various forms of patient paperwork

Scheduling:

• Schedule new and established patients via telephone
• Coordinate referrals
• Arrange interpreter services and transportation, if necessary
• Work with the clinical team (nurses, providers, counselors, etc.) to meet patient scheduling needs

Additional duties may include:

• Receive patient messages and route to the appropriate location
• Maintain accurate patient medical records
• Assist with account reviews
• Complete projects as directed

Minimum Qualifications

Completion of a medical assistant program and/or one (1) year of experience in a medical or dental office environment dealing with medical or dental records, reception, and patient scheduling; or any such combination of education, experience, and training as may be acceptable to the hiring authority.

Must possess or be able to obtain prior to hire a valid driver's license.

Supplemental Information

• Ability to prioritize multiple duties according to patient needs.
• Oral and written communication skills.
• Ability to establish and maintain effective working relationships.
• Accuracy and organizational skills.
• Strong telephone and interpersonal skills.
• Knowledge of medical or dental terminology.
• Knowledge of third-party insurance coverage.
• Knowledge and experience with Microsoft Office products.
• Ability to learn and navigate specialized software programs.
• Ability to educate and counsel patients regarding available health care programs.
• Ability to maintain confidentiality.

The City of Sioux Falls takes pride in being an Employer of Choice including our Culture, Values, and Compensation and Benefits. Apply today to become part of ONE Team and help us take care of today for a better tomorrow!

• Competitive salary with other public and industry positions, including step advancements.
• The City participates in the South Dakota Retirement System. Employees receive a 6% match. Additionally, employees may choose to enroll in a Deferred Compensation Plan.
• Health, Dental, and Vision Insurance: Competitive rates for single, 2-party, and family.
• 11 paid holidays and 2 personal leave days each calendar year.
• New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year.
• Sick leave accrues over 96 hours per year.
• The City of Sioux Falls is an eligible employer for the Public Service Loan Forgiveness program.