Technical Support Representative

We're building a world of health around every individual – shaping a more connected, convenient, and compassionate health experience. At CVS Health®, you will work with passionate colleagues who innovate, hold ourselves accountable, and prioritize safety and quality in everything we do. Key Responsibilities Document problems, complete problem tickets, and request information in the support tools. Maintain knowledge with accurate, up-to-date information relating to current policies, procedures, and troubleshooting techniques. Effectively manage call workload. Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements. Collaborate well in a team environment. Work full‑time, 5 days a week, with one weekend shift per week. Required Qualifications 6 months of technical and/or call center experience. Preferred Qualifications Experience in a help desk/call center environment providing technical support in a retail environment. Experience using computer hardware and software applications. High School Diploma or GED required, or 2 years of equivalent experience. Work‑from‑home options are available. A quiet, private work area with a closed door, a secure internet connection of at least 150 Mbps, and reliable power are required. If the connection is lost, the employee must resolve the issue promptly or come into the call center within one hour. Anticipated weekly hours: 40 Time type: Full time Pay range: $17.00 - $34.15 per hour Benefits This full‑time position includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility. EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. #J-18808-Ljbffr