Child Support Specialist

Description

• Essential Duties/Responsibilities
• Create and edit training guides from content provided by subject matter experts.
• Write, edit, and disseminate communications to end users and stakeholders.
• Assist in developing training and training material for systems of record.
• Facilitate webinars by monitoring chat, sharing document links, and troubleshooting access issues.
• Assist adult learners in physical classroom trainings.
• Assist with equipment set up and testing activities for classroom trainings.
• Assist with administrative tasks associated with training registration.
• Monitor group mailboxes and respond to stakeholder questions.
• Work with subject matter experts and engage in independent research to develop subject matter knowledge relevant to assigned projects and curricula
• Requirements
• Excellent attention to detail
• Excellent grammar and writing skills, including the ability to convey written, technical information in a clear, concise manner.
• Professional demeanor
• Excellent computer skills, including familiarity with Microsoft365 suite and Jira.
• Ability to manage multiple assignments simultaneously, while maintaining attention to detail.
• Ability to learn new information quickly and independently.
• Ability to meet deadlines, adapt to changing requirements, and work under pressure.