Customer Service Representative

Job Description

Job Description

We are looking for a detail-oriented Customer Service Representative to join a food and food processing organization in Houston, Texas. This contract opportunity with permanent potential is ideal for someone who excels at managing customer orders, coordinating shipments, and keeping information accurate across the order lifecycle. The person in this role will work closely with customers and internal partners to support timely delivery, resolve service issues, and maintain a high standard of account support.

Responsibilities:
• Review incoming customer orders to confirm correct pricing, promotional terms, requested timing, and shipping details before processing.
• Work directly with customers, brokers, and cross-functional teams to investigate and resolve order issues, shortages, and other service concerns.
• Coordinate outbound delivery creation and support shipment release activities to help ensure orders move efficiently.
• Verify billing records and shipping paperwork to maintain accuracy and reduce processing errors.
• Track open orders and delivery timelines, escalating delays or product shortages and helping drive timely resolution.
• Communicate inventory constraints and product availability updates to customers and internal stakeholders so expectations remain clear.
• Collaborate with operations planning partners to address supply challenges and align support for promotional demand forecasts.
• Provide backup support to team members during busy periods, seasonal spikes, and other high-volume service windows.
• Assist with customer account setup, updates, and routine maintenance while handling additional assigned tasks as needed.

• Bachelor’s degree preferred, or at least 3 years of experience in customer service, order management, logistics, supply chain, or a related field.

• Hands-on experience processing orders and supporting domestic shipping or customer account activities in a fast-paced environment.

• Strong data entry and typing skills with a high level of accuracy and attention to detail.

• Ability to manage multiple priorities, follow through on open issues, and maintain organized records.

• Effective communication skills with the ability to work across customers, brokers, and internal teams.

• Familiarity with shipping documentation, billing review, and order tracking processes.

• Experience with SAP and EDI and customer service systems is strongly preferred.