Call Center Representative

Champion Window - Call Center Representative

If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative. Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.

First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour

Responsibilities

• Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
• Internal piloting of new programs before executed out to the external call center
• Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
• Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
• Other duties as assigned

Qualifications

• 1-3 years' experience working in a call center / customer care environment
• Excellent customer service both written and verbal
• Excellent typing and grammar skills
• Process focused - structure and consistency is key
• Great attention to detail and strong project management skills
• The ability to successfully work as part of a team and autonomously
• Ability to manage several different projects simultaneously
• Appointments Plus/CRM knowledge a plus
• Champion Window is an Equal Employment Opportunity Employer
• If you need assistance with completing the online application due to a disability, please contact Champion Window.
• Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
• #INDC
• Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.