Service Support Specialist

Job Description

Job Description

Description:

Department: Operations

Location: Franklin, OH (In-Person)

Reports To: Site Manager

Company Overview

Radon Medical Imaging is a world-class distributor of industry-leading radiology equipment and a trusted independent service provider specializing in multi-vendor asset management and high-end refurbishment. As a Private Equity-backed company on an aggressive growth trajectory, we offer exciting opportunities for innovation, scalability, and career advancement. We pride ourselves on delivering exceptional service and operational excellence to our healthcare partners.

Job Summary

We are seeking a proactive, highly organized, and detail-oriented Service Support Specialist to join our team. In this role, you will be a core engine of our daily operations, executing critical workflows across dispatch, logistics, and financial administration. Working closely with the team and under the direction of the Site Manager, you will manage service requests, support our field technicians, and ensure accurate data entry within our ERP system. The ideal candidate is an excellent multitasker who thrives in a fast-paced environment, possesses strong communication skills, and brings a collaborative, team-first attitude.

Responsibilities

Service Coordination & Active Dispatch

• Schedule & Dispatch: Manage and optimize daily schedules for Field Service Technicians, answering incoming service requests and creating/updating cases in NetSuite.
• Customer Care: Handle client inquiries with professionalism, performing outgoing confirmation calls regarding scheduled service and order status.

Operations, Logistics & Compliance

• Parts Ordering: Execute and track technician parts purchases for field supplies and maintain accurate equipment records.
• Regulatory Support: Verify test equipment calibration status alongside the team to guarantee compliance with FDA and state regulations.

Data Management & Financial Administration

• ERP Data Entry: Maintain high data integrity within NetSuite by accurately processing daily operations, data entry, and basic reporting.
• Billing Execution: Prepare and process invoices for Time & Materials (T&M) billing; assist with accounts receivable/payable (AR/AP) tasks and credit card reconciliations.
• Contract Support: Assist in researching pricing for Preventative Maintenance (PM) and Service Agreements.

General Administration

• Office Flow: Share in answering phones with a professional demeanor, managing daily mail, filing, and office supply replenishment.
• Team Collaboration: Work collaboratively with the team to ensure balanced workloads and total coverage during peak operational times.

Qualifications

• Education: Associate or Bachelor’s degree preferred
• Experience: Preferred experience in scheduling, dispatch, customer service, or operations administration. Experience in a fast-paced or medical service environment is a plus.
• Technical Skills: Proficiency with an ERP/CRM is preferred. Solid command of the Microsoft Office Suite.
• Attributes: Strong multi-tasking and organizational abilities; exceptional communication skills.

What We Offer

We offer a collaborative, fast-paced work environment where proactive, adaptable, and dependable individuals can truly thrive and grow their careers. Our comprehensive benefits package includes:

• Competitive salary within a rapidly growing company
• 401(k) with company match
• Comprehensive Medical benefit package
• 100% company-covered Dental insurance
• 100% company-paid Long-Term Disability (LTD)
• $250,000 Life Insurance policy
• 10 Paid Holidays per year
• Generous Paid Time Off (PTO)