Parts Manager

Parts ManagerFrom Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.As the Parts Manager you will be responsible for leading the Parts Team in the daily parts operation for the service branch. This position is responsible for providing a safe workplace and developing a "Safety First" culture. The Parts Manager position is responsible for hiring and developing employees as well as addressing employee issues. This position will be fully responsible for the financial performance of the assigned store(s) and cost centers. As such, it will fall on the Parts Manager to create an operating budget, control costs, build loyal customers, meet financial objectives, and establish good employee relations. The Parts Manager must address employee and customer complaints in a timely manner, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer following. Additionally the Parts Manager must stay current on the manufacturer's product offerings that are supported, as well as their policy procedures and warranties while ensuring good working relationships with other departments and OEM representatives.Primary Responsibilities:Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.Responsible for the daily operation of the branch location, including managing location staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations.Direct various staff members in the performance of their store-related positions.Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental / learning plans for each employee. Handle any disciplinary actions in compliance with company policy.Plan and establish systems to control expenses.Monitor inventory levels to assure customer needs can be met on a timely basis.Assist customers in the resolution of complaints regarding parts.Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements for budgeting purposes. Prepare annual operating budgets.Responsible for safety audits, safety training, compliance with State and Federal OSHA, EPA and DOT regulations.Maintain company operating facilities in clean, orderly, and safe condition.Establish an atmosphere of customer service throughout the facility.Ensure job standards are met, arrange work assignments to cover for vacancies and absences, and keep attendance records.Administer Parts strategies for promotions and productsSupport and communicate regularly with the Sales TeamsOversee/assist in the collection of accounts receivable.Accountable for monthly reports, including filing all injury reports.Conduct monthly meetings (safety, financials and current company information)Establish and communicate Branch goals.Additional Responsibilities:Participate in required safety program, and work in a safe manner.Additional duties as assigned by manager.To be successful in this position you should be organized, show an attention for detail and a sense of urgency. You should have basic computer skills, safety conscious and the willingness to learn. The ability to multitask, problem solve and provide superior customer service are essential to this position as well.Education/Experience:High school or equivalentSpecific industry experienced desired or an equivalent college degree.Minimum of 3 to 5 years of experience.Required Qualifications/Skills:Able to obtain forklift certificationAbility to lift 50 lbs repetitively and occasionally higher amounts with assistive devicesWillingness to work in hot/cold weather conditionsAttention to detailBasic computer skills (email, internet, basic data entry)Problem solving and multitaskingSafety conscious and customer focusedBe self-driven and take pride in your workPreferred Qualifications/Skills:Prior experience in a warehouse environmentValues:Safety: We value the lives and health of our team and customers above all else.Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.Teamwork: We work as one across our organization for the benefit of our customers.Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.Ideal candidates will demonstrate the following values:Acting in a safe mannerExhibiting honesty and integrityActing in a fair and ethical mannerTeam mentalityDelivering quality resultsEmbraces change / improvementExhibiting superior customer service skillsExhibiting pride and ownershipWorking with a sense of urgencyExhibiting a winning attitudeYancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.Competitive Pay Structure:Competitive CompensationIndividual Bonus Opportunities Available401k Plan Strong Company MatchEmployee Profit SharingFinancial Wellness CoachingEmployee Wellness Program:Medical, Vision, Dental InsurancePrescription Drug CoverageFlexible Spending AccountsShort & Long Term DisabilityGroup Life InsurancePersonal Time Off:Paid HolidaysPaid Sick LeaveCareer Development:Tuition ReimbursementOngoing TrainingAdvancement OpportunitiesEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.