Branch Production Supervisor (Stratford)

Position Summary

The Branch Production Supervisor is responsible for the full operational ownership of the branch installation and production team. This role oversees the day-to-day management, scheduling readiness, quality control, coaching, and execution of all replacement and production projects within their assigned branch.

The Branch Production Supervisor will lead and support a team of approximately 2 to 6 installation crews while ensuring projects are properly prepared, efficiently executed, and completed to ENCON standards with a focus on customer satisfaction, operational efficiency, and team development.

This position serves as the operational bridge between Sales, Service, CRM, Warehouse, and Installation Teams to ensure a seamless customer experience from point of sale through project completion.

Primary Responsibilities

Project Ownership & Operational Readiness

• Take full ownership of all branch production projects from point of sale through final completion.
• Review all sold jobs from Sales Representatives and Service Technicians to ensure scopes of work, equipment selections, labor requirements, accessories, permits, and project details are accurate and complete.
• Verify all necessary information is provided prior to scheduling installations to minimize operational issues and customer disruption.
• Work closely with CRM personnel to coordinate site measures, installation scheduling, customer communication, and project readiness.
• Ensure all equipment, materials, permits, and accessories are properly ordered, received, staged, and prepared prior to installation dates.
• Coordinate with warehouse personnel and vendors to proactively resolve shortages, shipping delays, or material concerns.
• Ensure installers have all required job information, materials, and support needed for successful project execution.
• Make real-time operational decisions in the field to support installers and maintain project momentum when unforeseen conditions arise.
• Identify opportunities to improve workflow, operational readiness, and overall installation efficiency.
• Ensure all return trips, startup visits, inspections, warranty items, and punch list work are properly scheduled and completed in a timely manner.
• Ensure completed jobs are fully closed out with all required documentation, photos, forms, and operational notes completed accurately.

Team Leadership & Development

• Directly oversee and support approximately 2 to 6 installation crews within the assigned branch.
• Provide daily coaching, technical support, mentorship, and leadership to installers and field personnel.
• Conduct regular jobsite visits, ride-alongs, and quality inspections to ensure ENCON installation standards are consistently maintained.
• Work closely with the Branch Service Manager to identify coaching opportunities, training needs, and employee development plans.
• Complete annual reviews and ongoing performance evaluations for installation team members.
• Assist in developing future field leaders and promoting career growth opportunities within the branch.
• Promote accountability, professionalism, communication, safety, and teamwork throughout the production team.
• Help maintain positive morale and culture within the field teams.
• Lead by example while promoting ENCON Standards and company culture expectations.

Quality Control & Customer Experience

• Perform quality control inspections to ensure all installations meet ENCON quality standards and customer expectations.
• Ensure customers understand the operation of their equipment and are satisfied with the completed installation prior to project closeout.
• Take ownership of installation quality, callbacks, warranty concerns, and operational follow-through within the branch.
• Assist in resolving customer concerns quickly, professionally, and with a strong sense of urgency.
• Work closely with the Branch Service Manager to ensure a consistent and exceptional customer experience across all branch production projects.

Operational Coordination & Communication

• Work closely with the Branch Service Manager to coordinate manpower planning and labor sharing between Service and Production teams.
• Collaborate with other Branch Production Supervisors to support labor sharing and operational consistency between branches when necessary.
• Attend and actively participate in weekly production meetings to review and discuss active and upcoming projects, manpower needs, scheduling concerns, material status, installation readiness, project challenges, and operational priorities for their teams.
• Clearly communicate project updates, concerns, delays, and support needs during production meetings to ensure proper branch and companywide coordination.
• Maintain strong communication with CRM, Service, Sales, Warehouse, and Leadership Teams to ensure operational alignment and project success.
• Assist leadership in identifying workflow improvements, operational efficiencies, and scalable branch processes.

Expectations

• Maintain a strong sense of urgency, accountability, and professionalism at all times.
• Demonstrate strong leadership, communication, organizational, and problem-solving skills.
• Prioritize customer satisfaction while balancing operational efficiency and team development.
• Maintain flexibility and adaptability in a fast-paced operational environment.
• Support company growth initiatives through collaboration, leadership, and operational excellence.
• Continuously work to improve installation quality, operational consistency, and the overall customer experience.

The Branch Production Supervisor role is a critical leadership position within ENCON’s branch operational structure and plays a major role in ensuring installation quality, operational efficiency, team development, labor coordination, and long-term branch success.

Required

• Minimum 5 years of residential HVAC installation experience.
• Minimum 2 years of experience leading or supervising installation teams, field personnel, or production operations.
• Demonstrated experience managing multiple concurrent projects and installation schedules.
• Strong understanding of residential HVAC replacement processes, equipment applications, ductwork modifications, permits, inspections, and installation best practices.
• Experience coordinating with customers, sales teams, warehouse personnel, and field technicians.

Preferred

• 7+ years of residential HVAC installation experience.
• Prior experience as a Lead Installer, Installation Manager, Production Manager, Field Supervisor, or similar leadership role.
• Experience managing multiple crews across multiple locations.
• Experience with HVAC operational software, scheduling platforms, and CRM systems.

Physical Requirements

• Able to work in a variety of extreme weather, hot and cold conditions.
• Able to work safely in confined spaces such as attics, basements, closets, and crawl spaces.
• Able to work safely at elevated heights such as rooftops, ceilings, and ladders.
• Able to bend, crawl, stoop, stretch, and reach.
• Able to walk on uneven surfaces.
• Able to work off a ladder, sometimes at heights.
• Able to safely lift 50 pounds.

Eligibility Requirements

• Employment/education will be verified.
• Applicants must be currently authorized to work in the United States on a full-time basis
• Encon is a drug free workplace and requires post-offer pre-employment drug testing.
• Valid drivers license and reliable vehicle.

Benefits include: Career Advancement Opportunities; Paid Training; Competitive Salary; Medical, Dental, and Vision Insurance; Health Savings Account (HSA); Health Flexible Spending Account (FSA);Dependent Care Flexible Spending Account (DFSA); 401K Savings Plan; Life/AD&D Insurance; Voluntary Supplemental Life Insurance; Voluntary Long-Term Disability; Employee Assistance Program; Rewards and discounts; Gym Membership Discount; Paid Time Off

Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

CT LIC # HTG-0386317-S1

Putnam NY LIC# 31097

Westchester NY LIC # WC-33774-H21

MEC-0001093

AA/EOE

#EN

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