Membership - Front Desk - Ascension St. Vincent YMCA

• Job Location: Evansville, IN 47708
• Position Type: Part Time
• Salary Range: $10.00 - $11.50
• Job Category: Membership

Position Summary

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Team Member maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Team Member responds to member and guest needs and promotes memberships and programs.

Essential Functions

• Adhere to policies related to boundaries with youth.
• Complete required abuse risk management training.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Ensure check-in procedures are followed.
• Providing excellent customer service.
• Membership and program enrollment.
• Answering phone and assisting members with questions and concerns.
• Performing various clerical duties.
• Handle and resolve membership concerns and inform supervisors of unusual situations or unresolved issues.
• Building relationships with members and helping members connect with one another.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Help maintain cleanliness and organization of the lobby area.
• Applies all YMCA policies dealing with member services.
• This position requires a minimum of two weekday shifts per week and a minimum two weekend shifts per month. Early morning openings, evenings, and weekend shifts may be included.

Qualifications

• CPR/AED, First Aid, Oxygen and Blood Borne Pathogen training required within 60 days of employment.
• Child Abuse Prevention training required on or before first day of work.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service or other related experience.
• Basic knowledge of computers.

Work Environment & Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.