Student Worker: CITE- Support Technician

Job Title Student Worker: CITE- Support Technician Agency / Department Agency East Texas A&M University Department Chief Information Officer Proposed Minimum Salary $8.00 hourly Job Location Commerce, Texas Job Type Student Worker Job Posting Title Student Worker: CITE- Support Technician Job Description Job Description Summary The Support Technician assists in managing, enabling and supporting technology used by the faculty, staff and student's across the East Texas A&M - Commerce campus. From projectors and document cameras to Windows desktops and iMac workstations, we support a wide range of technology needs for classroom & teaching instruction. A resume detailing relevant qualifications and experience must be submitted on Handshake to be considered for this position. Skills Knowledge of Windows OS (MAC a plus) Knowledge of Zoom Knowledge of Microsoft Office Suite Knowledge of Outlook Understand the basic functions of computer hardware Good oral & communication skills Discipline to document activities and findings Ability to work independently when necessary Able to troubleshoot basic issues and research when the issue is more complex Knowledge of driver troubleshooting is a plus A/V skill is a plus Responsibilities Assist with resolving tickets via remote or in person. This will include managing the front desk. Will perform basic computer soft repair (Re-imaging, installing software, updating drivers, etc…) Assist with machine setup, deployment & hardware troubleshooting. Assist with creating & documenting processes & procedures including problem resolution articles. Support software access and account creation for supported software/services. Assist with basic AV troubleshooting. Other relevant duties as assigned Background & Eligibility All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer Equal Opportunity/Veterans/Disability Employer. About the Program Welcome to East Texas A&M University, where We Transform Lives. That transformation can begin right here with student employment. Whether you are an undergraduate student worker, a work-study student, or a graduate assistant, on-campus employment offers the opportunity to gain valuable experience, build professional skills, and earn income while pursuing your education. As a proud Lion, your success is our mission. Student worker positions are part-time roles available throughout the university in a variety of departments and offices. These roles help students gain hands-on experience in a professional setting. Student Work Hours & Conditions May work up to 19 hours per week while classes are in session May work full-time during breaks and summer if enrolled for the upcoming fall Must not work during scheduled class times Open to all actively enrolled students regardless of financial aid status Students do not need to be enrolled during summer if they plan to return in the fall. Work-study Position Details Work-study positions are need-based jobs funded through federal or state financial aid programs and allow students to earn money to help pay for educational expenses. Must be awarded federal or state work-study through Financial Aid. May work up to 19 hours per week during the semester. May work full-time during breaks and summer if returning in the fall. Must not work during scheduled class times. Positions are limited to the amount awarded and must follow program guidelines. Graduate Assistantship Offerings Graduate assistantships offer opportunities to teach, conduct research, or assist in academic departments while continuing your graduate education. To qualify, students must: Be fully admitted to a graduate program (not provisional or non-degree) Be in good standing with a minimum 3.0 GPA Be enrolled in courses each term of the assistantship Meet specific credit hour and subject requirements for teaching or lab roles Non-native English speakers must demonstrate language proficiency Research assistants must complete Responsible Conduct in Research training Work up to 20 hours per week, depending on the appointment May have teaching or research assignments, or provide administrative support Contact For additional assistance or questions regarding your job application, please email View email address on click.appcast.io. #J-18808-Ljbffr East Texas A&M University