Arts and Ideas Program Coordinator

Job Description

Job Description

Great arts programming doesn’t just fill a calendar—it creates moments that stay with people. We’re looking for someone to help make those moments happen. Reporting to the Assistant Director, Arts and Ideas, The Program Coordinator for Adult Arts & Ideas plays a central role in ensuring the smooth, efficient, welcoming, and high‑quality operation of all adult classes, programs, and monthly events within the Arts & Ideas department including our Boston Jewish Film programming. This position requires a team player, experienced in providing exemplary customer service to a range of constituents including vendors and stakeholders. The coordinator must consistently demonstrate excellent organization, logistics planning and execution, communication, and proactive problem‑solving skills in their role. The Program Coordinator works closely with internal departments to ensure that every class and event runs seamlessly from planning through completion. 

JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented group.

Primary responsibilities include, but are not limited to:

Ensure efficient, high-quality Adult Program and Class Operations through effective preparation, collaboration, communication, and follow-through, including but not limited to:

• Enter all adult Arts & Ideas classes into Asana and/or any other tools as required in order to maintain accurate timelines, tasks and deadlines.
• Reserve rooms, providing necessary set-up instructions, and confirm Facilities can support required room setups, breakdowns, and clean-up.
• Maintain accurate class rosters; monitor enrollment; communicate updates to instructors and staff; make any necessary updates on Asana and/or any other tools.
• Serve as the primary point of contact for participants, i.e. answering questions, assisting with registration, and providing clear, timely communication.
• Notify participants of cancellations, delays, or changes; manage class cancellations when necessary.
• Initiate refund process and assist participants in transferring to other classes that may interest them.
• Input BJF programming and payment data into Asana and Agile Ticketing. (Internal systems)
• Run data reports for classes and events upon request.
• Coordinate guest logistics including hotel bookings, schedules, and on-site coordination for all BJF screenings and events.
• Create seasonal program slides and update with any changes.
• Check website regularly to ensure updated accuracy.
• Support all Arts & Ideas team members as required

Provide excellent member/guest-focused Event Logistics & On-Site Support during key in-person events:

• Enter all adult special events into Asana and maintain accurate timelines, tasks, and deadlines.
• Coordinate logistics for monthly Arts & Ideas events, including booking travel (flights, hotels) for guest speakers or artists when needed.
• Assist with event registration, roster management, and attendee communication.
• Order, pick up, and organize food, supplies, and materials for events.
• Provide on‑site support during events to ensure smooth execution.

Standard Staff Expectations:

• Actively create a welcoming dynamic where each individual feels seen and welcomed.
• Actively participate as an essential member of the FEJL team.
• Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration and transformation, including through personal role modeling.
• Participate in all staff meetings as assigned and contribute to overall organizational success.
• Attend JCCGB All Staff meetings.
• Other duties as assigned. 

Supervisory Responsibilities: None

This is a great chance to join JCC Greater Boston's respected and valued, people-orientated workplace of diverse community services providers, which is rapidly growing!

This is a regular, part-time +/- 20 hours per week, exempt, salaried position. Offering great perks, a supportive, vibrant, in-person work environment and a competitive starting pay salary range between $30,160 - $32,240 annually.

The salary offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity.

About JCC Greater Boston

Since opening its doors in 1983, JCC Greater Boston has been committed to its mission of creating a vibrant, inclusive, and diverse community by nurturing meaningful and lasting relationships. Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult arts and ideas classes, JCC Greater Boston provides highly valued connections, learning, and experiences for the Jewish community and friends.

JCC Greater Boston staff enjoy working in an innovative, friendly, and welcoming environment where their talents and contributions are appreciated. In our recent employee survey, staff rated their direct management and organizational alignment experiences close to 90% positive. If you want to upgrade your working experience and have a better work-life balance, we encourage you to explore becoming part of the JCC team!

The JCC is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values: Belonging, Joyfulness, Collaboration, and Transformation, which we hope resonate with all.

To learn more about what makes JCC Greater Boston a wonderful place to work, please visit our careers page at

JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented group.

Requirements

Education and Experience:
Bachelor’s degree required and minimum of 2 years in an administrative role, preferably in an arts-related field.

Equivalent combination of education and experience may be substituted at the JCC’s discretion to meet minimum criteria.

 

Skills and Abilities:

• Exceptional organizational skills with the ability to manage multiple projects simultaneously without losing track of details.
• Strong attention to detail paired with the ability to understand how individual tasks fit into the broader program goals.
• Demonstrated judgment and the ability to take initiative, anticipate needs, and solve problems proactively.
• Excellent communication and customer service skills; comfortable assisting participants of all ages and technical abilities.
• Ability to work collaboratively across departments and maintain positive working relationships.
• Proficiency with administrative and project‑management tools (e.g., Asana, Excel, Salesforce CRM/registration systems, Microsoft 365) or willingness to learn.
• Experience in program administration, event coordination, or operations preferred; familiarity with arts, culture, or adult education programming is a plus.
• Highly reliable, accountable, and committed to delivering excellent participant experiences.
• Calm under pressure and able to adapt quickly when plans change.
• Warm, welcoming, and community oriented—reflecting the values of the JCC.
• Curious, resourceful, and eager to support a vibrant Arts & Ideas department.

Physical Requirements: Able to work well in a busy, dynamic, and sometimes noisy environment involving multiple tasks and priorities. Requires some deskwork, as well as prolonged periods of standing, sitting, and computer usage. Requires the ability to carry/transport up to 30 lbs. (food, supplies etc.) to and within event location. This position is hybrid and requires some weekend and evening work as assigned.

ADA Statement: Individuals must possess these criteria for knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation and using some other combination of skills and abilities.

Benefits

In addition to offering rewarding work and great career opportunities within our mission-driven, values-driven, and family-centric environment, JCC Greater Boston proudly offers employees the generous benefits listed below. 

• Employer-paid Life Insurance

• Paid Time Off (PTO)
• Ancillary benefits

JCCGB Perks! This regular, part-time, salaried role is also eligible for a free family membership to JCC Greater Boston's top class fitness, recreation and wellness facility in Newton – offering virtual and in-person programs including indoor swimming, many fitness classes, and workout facilities, as well as discounts to many JCCGB events, classes, outdoor pool, and more! Complimentary membership includes:

• Use of the Fitness Center at Leventhal-Sidman

• Access to group fit classes, Arts and Culture adult programming at member rates,

• Discounts on a variety JCCGB's fitness/wellness programs and services 

• Free wellness events! 

Benefits are subject to review and change by the Organization, and plan documents are the primary determinant. 

A Great Place to Work! JCC Greater Boston is consciously evolving as a great place to work! In our recent 2023 employee engagement survey, at least 88% of our staff gave us top ratings on: 

• Supportive colleagues 

• Team camaraderie 

• How their managers treat them 

• Individual autonomy 

• Knowing what their work contributes to and how it impacts others 

• Pride in working for the JCC 

• Program and service quality 

• Holding ourselves accountable

Our staff and leadership bring experience, excellence, and commitment to everything we offer and we are dedicated to a culture where all our employees may thrive. Our culture is built on our values, driven by our mission, and nurtured through the expert contributions of our professionals.