Patient Support Care Navigator

SUMMARY:

Supports the Care Management department in caring for rising risk and high-risk patients and plays a key role in obtaining information about patients with medical and social needs. The Care Navigator acts as a resource to assist patients in navigating the healthcare system and works closely with the care team(s) to identify patients' needs as well as community resources that will enable the patient to obtain optimal health outcomes, transition safely, and reduce unnecessary hospital utilization.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Screens patient census using provided criteria to determine if the patient should be categorized as high risk Manages the high-risk patient census to assess if intervention from the Nurse Care Manager (NCM) or other disease management/population health program is needed

• Assesses patients for basic needs and intervenes when appropriate, referring patients with greater needs to the NCM for intervention

• Works closely with the NCM to help patients reach their goals, maintain safety and improve their health

• Has awareness and understanding of community and BHMGPC resources/teams to offer patients

• Hands off communication to the NCM or other BHMGPC program when necessary

• Works with the NCM to develop and update patient care plans and attends care conferences and huddles as needed

• Performs telephonic and remote patient outreach to patients, documenting all outreach and interventions in the electronic medical record (EMR)

• Facilitates and reinforces patient self-management under the direction of the NCM and encourages patients to keep up to date with labs, PCP and specialist visits and their care plan

• Evaluates for patient safety Ensures documentation is collected from patient specialist visits

• Provides resources and disease management education to patients Comfortable with MOLST and durable power of attorney forms to lightly discuss with patients Understands durable medical equipment (DME) needs and referrals

• Has in-depth understanding of medical insurances and benefits Assists patients with transportation needs Performs other job-related duties as assigned

MINIMUM QUALIFICATIONS:

Education and Experience

• High School Diploma or equivalent; Associate degree preferred

• Medical Assistant Certification or equivalent clinical training

• At least 1 year of experience directly related to the duties and responsibilities of the position

Pay Range:

$20.96-$34.61

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

M-F 7:30a-4:00p

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No