Logistics Coordinator II

Description We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious, and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real. Position Summary Reporting to the Logistics Supervisor Private Label Nuts, the Logistics Coordinator II will be responsible for the management and facilitation of customer orders, pricing, document requests, customer inquiries, complaints, and resolutions. The ideal candidate should be highly organized, detail oriented and capable of multi-tasking. This is a significantly important role, and the candidate is expected to exercise discretion and judgment in managing the day-to-day business on customer accounts. The individual has authority to make independent decisions on matters which affect the overall business. The incumbent must develop an understanding of customers' needs and take actions to ensure that such needs are met. This position will work to maintain positive relationships with vendors and customers ensuring success for both the customer and the ofi team. Position Responsibilities Manage all aspects of customer sales contract fulfillment including contract review, credit standing, product sampling, on-time deliveries, freight coordination, freight pricing, and warehouse coordination to ensure order fulfillment with specified timeframes. Manage logistics related direct costs choosing the right third-party service providers and actively manage the supply chain. Assist traders in creating budgets for shipments and ensure it is properly adhered to. Schedule, coordinate, and plan future shipments and deliveries to anticipate customer’s needs. Clear and deliver inbound cargo; Prepare customs entries and inbound delivery orders. Arrange releases from warehouses for delivery to customers. Create outbound delivery orders and invoices for releases. Communicate effectively and efficiently with origins, customers, and vendors. Liaison with third party warehouses for product entry, storage, and delivery. Manage customer claims for shortages or losses. Resolve concerns and address issues promptly. Perform other duties as assigned. Position Requirements High School Diploma Required. Bachelor’s Degree in business or logistics preferred. Excellent communication skills, both written and verbal, are required. 3 (three) years of experience in customer service, freight management, or logistics is required. ERP system experience is required, SAP is preferred. Strong attention to detail and ability to multitask and meet multiple competing demands is required. Must be able to problem solve and handle multiple tasks effectively. Proficient computer skills, including Microsoft Office is required. Knowledge of industry practices, terminology, and settlement process is preferred. Strong practical accounting, analytical and organizational skills are required. The pay for this role in the state of California ranges from $70,000 - $80,000 and is based on the position responsibilities and geographic location. Actual pay within this range may be determined based on candidate’s experience, qualifications and/or other determining factors. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: [email protected] At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace. #J-18808-Ljbffr