HRA Coordinator

Job Title

HRA Coordinator

Job Description

The HRA Coordinator is the primary contact for clients seeking and receiving rent assistance services through the Council's Housing and Redevelopment Authority. The HRA Coordinator provides program information, applies appropriate regulations and procedures, and determines accurate rental assistance payments specific to the Housing Choice Voucher program. Anticipated Starting Salary Range: $77,730 - $92,000. Full Salary Range: $75,774 - $122,990. This position is eligible for a hybrid (a combination of remote and onsite) telework arrangement. The candidate's permanent residence must be in Minnesota or Wisconsin.

What You Would Do In This Job

• Conduct annual re-certifications, and interim income changes, and determine household eligibility for housing assistance by verifying income, assets, and eligible expenses while meeting all agency deadlines.
• Process leasing documents for new and re-exam households. This includes collaboration with assigned inspector(s) to ensure compliance with inspection standards, explaining or clarifying lease and contract terms to all stakeholders, and negotiating rent.
• Explain program features and options to participants and make appropriate determinations related to subsidy standards, portability, interventions, and other options that may apply.
• Assume primary responsibility for the reasonable accommodation process including oversight of the request, required documentation, and submission to the Manager for final review.
• Provide information and referral services for housing issues that may include the location, accessibility, or affordability. Information and referrals should promote choice and resident preferences, as needed.
• Maintain an effective and professional interpersonal relationship with internal and external stakeholders.
• Identify potential fraud or program abuse by applicants, participants, and owners through an active interviewing, thorough review of verifications, or third-party resources. Take action to correct identified problems or concerns and/or make a recommendation to the Manager for termination of assistance.
• Prepare required documentation and appointments for informal hearings and/or court hearings as required. Participate in informal hearings as appropriate.
• Review regular reports in areas of responsibility and alert the Manager in a timely manner of issues that may have administrative, legal and/or political implications.
• Attend training seminars, workshops, and meetings to keep informed of new procedures and policy changes, as applicable.
• Perform other related duties, as assigned.

Minimum Qualifications

Any of the following combinations of completed education (in Housing, Urban Studies, Social Work, Education, Psychology, Sociology, or related field) and experience in rent assistance or social services field determining program eligibility:

• Bachelor's degree or higher with two years of recent experience
• Associate's degree with four years of recent experience
• HS Diploma/GED with six years of recent experience

Desired Qualifications

• Experience explaining governmental programs to, and determining eligibility for, participants and applicants.
• Recent (within the last three years) experience with Housing Choice Voucher program or a similar subsidized housing program.
• Bilingual or multilingual - able to communicate fluently in English AND one or more other languages.
• Experience working with diverse populations of internal and external customers.

What You Can Expect From Us

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

Additional Information

Union/Grade: AFSCME/Grade F. FLSA Status: Non-Exempt. Safety Sensitive: No. What your work environment would be: You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites. What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.

Once you have successfully completed the steps above, then: If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation. If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position. IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration. The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email View email address on click.appcast.io.