Junior IT Technician

Endpoint SpecialistEndpoint Specialists act as the primary customer liaison for all moves, adds, and change requests to the workstation environment.Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment.Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed.Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs.Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and/or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.Excellent computer troubleshooting and problem-solving skills.Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of Endpoint Specialist operations.Possess flexibility with workloads to accommodate special projects or requests and high priority orders.Understanding and maintaining a working knowledge of PC and MAC computers, printers, scanners, and multifunction devices, hardware, and software, as well as acquiring information and maintaining tracking tools, documentation, and databases.Ability to build and develop strong working relationships with internal and external customers.Complete onboarding, system access, and TDR training, and participate in Pilot TDR beginning in November 2026.Test workstations and peripherals at assigned client locations by following step-by-step test scripts.Accurately document test results, failures, and issues in the designated tracking tools.Escalate identified issues to the appropriate technical teams for remediation.Retest devices and workflows after remediation and track issues through resolution.Work professionally and respectfully in active clinical and patient care environments.Degree or coursework in information technology, computer science, or a related field.Familiarity with Windows workstations and common peripherals.Experience in a healthcare or customer-facing environment.Strong computer troubleshooting and problem-solving skills.Ability to follow detailed written instructions consistently.Strong attention to detail and accurate documentation skills.Ability to travel between client locations and work on-site.