Front Desk Attendant

Recreation Center Front Desk Attendant

The Recreation Center Front Desk Attendant is under the direct supervision of the Facility Manager. The Attendant serves as the first point of contact for members, guests, and staff, providing excellent customer service in a welcoming and efficient environment. Some responsibilities include checking in members, issuing memberships and daily passes, registering participants for activities, processing payments, answering phone calls, responding to inquiries, and promoting recreation services. The associate also maintains a clean and organized reception area, enforces facility policies and safety regulations, protects member confidentiality, and performs general administrative duties to support daily operations.

Examples of duties include:

• Greet customers upon arrival.
• Check in members to ensure they are valid.
• Provide prompt, efficient and friendly service to the customers in person and on the phone.
• Collect entry fees and membership fees.
• Enroll customers into programs and sign up for membership.
• Be knowledgeable of the programs offered and the facility to be able to answer customer's questions.
• Rent out game equipment.
• Count and balance register at the end of shift.
• Cleaning and general upkeep of the front desk area.
• Monitor the stock of literature at the front desk and make sure the supply remains adequate.

Typical qualifications include:

• Good communication skills.
• Basic math and computer skills.
• Prior customer service experience.
• Must be able to multi-task.
• Must be able to work varied shifts.

To perform this job successfully, an individual must be able to perform the essential functions of the job satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

All City of Strongsville Employees are part of a Defined Pension Benefit Plan, either Ohio Public Employees Retirement System (OPERS) or Ohio Police & Fire Pension (OP & F) regardless of full or part time status.

Full-Time Employees Receive:

• Excellent Health Insurance Benefits including medical, pharmacy, dental and vision eligible on start date
• Generous Paid Time Off depending on length of service including paid holidays and the employee's birthday
• Earn paid sick time every pay period at the rate of 4.6 hours
• Longevity Bonus beginning after 5 years of service with the City
• Wellness Program Participation where an employee that utilizes the City's state of the art Recreation Center 12 hours per month receives the monthly membership rate back