Business Systems Analyst

General Responsibilities Analyze and assess incident management processes to identify areas for improvement and optimization. Design, develop, and implement incident management systems and tools to streamline incident resolution procedures. Assist in defining and documenting incident management procedures, including escalation paths, response times, and resolution criteria. Assist departments with developing business case justification for new or enhanced application software. Develop concise system requirements and use cases for use in development processes to support new or enhanced business functionality. Assist with functional testing and/or quality assurance testing during the development cycle helping to ensure that the developed solution meets the business requirements. Provide training and documentation to the stakeholders during all phases of the Software Development Lifecycle. HVA for primarily supporting a high value asset. Provide effective and timely communication to all levels of the organization and project stakeholders. Provide analytical support through review of various data sources, make recommendations, and prepare periodic reports, including financial and performance related reports. Schedule and facilitate meetings as required. May coach and mentor other business analysts. Perform other duties as assigned or requested. Education and Experience Bachelor’s Degree with 3+ years of professional work experience or Associate’s Degree with 5+ years of professional work experience. Knowledge and Skills Knowledge of regulations, procedures, and practices of a specific discipline. Experience in requirements gathering, process modeling, and system design. In-depth knowledge of incident management frameworks and best practices. Proficiency in incident management tools and systems, such as ServiceNow, Everbridge, or Jira. Excellent communication and interpersonal skills with the ability to collaborate effectively with cross‑functional teams. Able to perform complex independent research. SAP Business Objects is preferred. The expected starting salary range for the Business Systems Analyst is between $81,600 and $112,200 annually. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and market data. The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits here: Reasonable Accommodation Statement Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to View email address on click.appcast.io. Bank’s Ethics Rules and Drug Testing As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A “depository institution” means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting. In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment. There is an equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels. Privacy Notice #J-18808-Ljbffr