Automotive Used Vehicle Sales Associate

Automotive Used Sales Consultant

Serra Ford Farmington Hills is seeking an energetic and motivated Automotive Used Sales Consultant to join our fast-paced sales team. This is an excellent opportunity to grow your career in a high-volume dealership located in one of the fastest-growing markets in Metro Detroit. You will work with a large, established store that values customer satisfaction, strong work ethic, and long-term career development.

At Serra Ford Farmington Hills, we strive to make every customer a customer for life. Happy employees create happy customers, and we reward individuals who stay motivated and work hard. Every team member plays a critical role in our continued success.

Benefits

• Opportunities for growth and career development
• Great compensation package and sales goals
• Medical, Dental, Vision, 401(k), and additional benefits
• Paid Time Off
• Supportive team environment
• Family-owned and operated
• Employee discounts on vehicles and services

Responsibilities

• Greet and guide customers on the lot and lead them through the vehicle-buying process
• Assist customers in selecting vehicles that meet their needs using current inventory
• Demonstrate vehicle features and benefits with confidence and professionalism
• Help customers complete sales applications and necessary paperwork
• Perform high-quality test drives and vehicle presentations
• Build relationships to create repeat and referral business
• Inspect lot vehicles daily and report issues to the Used Vehicle Manager
• Ensure the lot is merchandised correctly to maximize sales
• Follow up with buyers to confirm satisfaction and encourage return business
• Overcome objections and maintain a positive attitude during the sales process
• Bring your "A-game" every day to contribute to a positive dealership environment
• Assist with vehicle cleaning/prepare vehicles when needed

Job Requirements

• High school diploma or equivalent
• Previous sales or customer service experience preferred
• Strong interpersonal skills; friendly, outgoing, and confident in engaging customers
• Quality customer service mindset with the ability to handle objections
• Professional communication skills, both in person and over the phone
• Basic business math understanding, including percentages
• Ability to learn and use Microsoft Office, dealership software, and sales tools
• Persistent, competitive, and motivated to achieve goals
• Strong work ethic and reliability
• Professional appearance and demeanor
• Valid driver's license with acceptable driving record
• Ability to work in a fast-paced, high-volume environment

About the Company

Serra Ford Farmington Hills is part of Serra Automotive, one of the nation's largest privately held automotive groups. Founded in 1973 with a customer-first philosophy, Serra Automotive has grown to over 60 dealerships across 8 states, representing 27 brands and employing more than 3,600 people. Our commitment to integrity, service, and employee development has made Serra a trusted name in automotive retail.