IT Support Technician - Night Shift

ABOUT THE ROLE:

We are seeking a dedicated and dependable IT Support Technician for the overnight shift. In this full-time role, the IT Support Technician will provide high-quality technical support during the overnight production hours, ensuring that all IT systems, software, hardware, and network infrastructure are fully operational, and any issues are promptly resolved. This person will act as the first line of defense in troubleshooting and resolving technical issues, ensuring minimal downtime for our production systems. The role is based on-site in Jessup, MD, and the work schedule is Monday through Friday, 8pm - 4am.


KEY RESPONSIBILITIES:

• Technical Support: Provide in-person IT support for end users across various systems, networks, and software applications, ensuring timely resolution of technical issues.
• Incident Management: Respond to and resolve IT incidents, including network connectivity issues, system crashes, software bugs, and hardware malfunctions.
• Troubleshooting: Perform diagnostics on various IT systems and devices (including workstations and peripherals) and resolve issues independently or escalate when necessary.
• System Monitoring: Continuously monitor network and server performance to identify potential issues, taking proactive measures to ensure systems remain stable.
• Documentation: Maintain accurate records of issues, resolutions, and troubleshooting steps in the help desk system.
• User Assistance: Assist with user requests for password resets, software installations, and general IT inquiries.
• Security: Ensure that security protocols are followed, including updating antivirus software, running system updates, and ensuring backups are completed.
• Collaboration: Work closely with the day shift IT team to hand over ongoing issues and share relevant updates.

QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Minimum of 2 years of experience in IT support, helpdesk, or a related technical role. Experience working overnight or in a shift environment is a plus.
• Strong knowledge of Windows operating system, including troubleshooting, software installations, and system configurations.
• Proficiency in troubleshooting hardware issues (PCs, laptops, printers, peripherals).
• Familiarity with network protocols and troubleshooting (TCP/IP, DNS, DHCP).
• Experience with remote desktop tools and ticketing systems.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation.
• Experience with server maintenance, Active Directory, and network infrastructure.
• Ability to lift up to 30 lbs. and climb industrial stairs

KEY COMPETENCIES:

• Ability to work independently with minimal supervision
• Ultimate team player
• Effective written and verbal communication skills
• Excellent analytical and problem-solving skills
• Strong attention to detail
• Highly organized
• Adaptable to a changing environment

Why Apply? Join a vibrant, fast-growing company where your contributions matter! As a valued team member, you'll enjoy a well-rounded benefits package and perks designed to support your well-being and career growth:

• Comprehensive medical, dental, and vision coverage
• 401(k) with generous company match
• Paid time off opportunities
• Exclusive employee discounts
• Continuous learning and career advancement

ABOUT STANLEY PEARLMAN ENTERPRISES:

Stanley Pearlman Enterprises, Inc. (SPE) is a leading U.S. distributor, processor, and wholesaler of top-tier seafood. Founded in 1991 by CEO Stanley Pearlman, the company is based in Jessup, Maryland. SPE operates several brands, including North Atlantic Fish Company (NAFCO), Baltimore Crab Company, and Congressional Seafood, providing seafood from around the world to many of America's finest restaurants and largest grocers.