Call Center Agent

Job Description

Job Description

Call Center Agent
Location: In-office, Chesapeake, VA

At Ruby, we provide the friendly, professional voice that businesses depend on. As a Call Center Agent, you aren't just answering phones; you are the face of our customers' businesses, creating meaningful connections. We are looking for empathetic professionals to join our team in-office at our Chesapeake, VA location. Because Ruby operates 24/7, 365 days a year, this position requires the ability to work a weekend day and holidays.

*Note: All interviews will be conducted at our Chesapeake office.

What You'll Do:

• Skillfully handle incoming calls and web chats, serving as a helpful and warm extension of our customers' business.
• Ensure accuracy and a high attention to detail in all written communications.
• Efficiently multitask in a fast-paced environment across two monitors.
• Adhere to service quality standards, performance expectations, and maintain consistent schedule adherence to support your team and our callers.

Your Qualifications and Skills:

• A minimum typing speed of 40 WPM and comfort navigating multiple software platforms simultaneously.
• A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
• A proven track record of self-motivation and reliable attendance.

Preferred, but not required:

• Experience in a high-volume call center, customer service, or administrative role.
• Proficiency in Office 365.
• Bilingual (Spanish/English) is a plus.

Competitive Pay: $21/hour with our Perfect Attendance Bonus. Perfect attendance means being on time for the start of your shift, returning on time from all breaks, and completing your full assigned shift. Compensation without perfect attendance is $19/hour.

Extensive Benefits:

• Employee Stock Ownership Plan
• 401k with Matching Contributions
• Full Medical, Dental, and Vision Insurance
• 2 Weeks Paid Vacation in Year 1
• Life Insurance Policy
• Legal Assistance

Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.