Shift Manager

Job Description

Job Description

We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness.
We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!
We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!

The shift Manager is responsible for the entire staff including Team Leads and directs and coordinates the maintenance, inventory and cleaning procedures of the park. Shift manager assumes the highest level of responsibility and supervision for the park in the absence of the General Manager. Expectations are to set the tone on any and all shifts relative to the overall impeccable service to the customer and their families. Create and live by the Altitude standard operating procedures to ensure a safe, service oriented and enjoyable experience for employees, customers and their families.

• Trains, schedules and supervises team of court monitors, party hosts and front desk staff.
• Provides courteous customer service and responds to customer's questions, complaints or requests. Directs any unresolved issues to the General Manager
• Supervises staff in their job performance as required
• Manages cleaning and maintenance of park including daily, weekly and after-hours cleaning plus upkeep and repair of park and attractions
• Manages cash controls and opening and closing registers
• Manages inventory of parts and cleaning supplies
• Maintains an image of competence and professionalism to customers, employees and management
• Maintains proper employee/employer relations and addresses any questions in a timely and open manner, including disciplinary actions, recognition and performance evaluations
• Provides or performs other services or duties as required by General Manager

SKILLS, KNOWLEDGE AND EXPERIENCE

Experience managing and motivating a team of young employees strongly preferred. Strong communication skills and performance evaluation.

Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment

Ability to handle multiple assignments on a timely basis with a high degree of accuracy

• Controls quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements