Director, Platform Defense and Safety

Director of Platform Defense and Safety

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role: The Director of Platform Defense and Safety leads our mission to protect Salesforce, its customers, and the broader internet community from fraud and abuse. As a senior leader within the Cybersecurity Operations Center (CSOC), you define high-priority risks, coordinate multi-layered prevention strategies, and ensure operational continuity across Sales, Service, and Marketing Clouds. This is a rare opportunity to shape the security posture of one of the world's most trusted platforms — and build the team that defends it. This role is part of the Salesforce Cybersecurity organization, based in San Francisco, Bellevue or McLean.

Responsibilities:

• Lead a geographically dispersed team of subject matter experts (SMEs) dedicated to identifying and removing fraud and abuse across Salesforce platforms.
• Partner with leadership across Product Security, Engineering, and Marketing to influence platform safeguards and build resilient defenses against complex abuse patterns.
• Oversee proactive threat hunting and the development of detection capabilities to identify and mitigate known signals of platform misuse.
• Serve as the primary point of contact for external partners and internal stakeholders to align global response following high-severity incidents.

Required Qualifications:

• 10+ years of experience in information security domains such as trust and safety, threat intelligence, incident response, or platform abuse.
• Proven track record of managing technical teams and mentoring team members through complex, fast-moving security environments.
• Ability to drive critical security initiatives and gain buy-in from senior leadership for high-impact results.

Preferred Qualifications:

• Experience with large-scale data processing and analysis platforms.
• Familiarity with Salesforce products and platform architecture.
• Background in vendor management and optimizing anti-fraud tooling at scale.
• Deep understanding of the product fraud and abuse landscape, including cloud security, threat intelligence frameworks, and compliance with global regulatory mandates such as the EU Digital Services Act (DSA) and U.S. CAN-SPAM Act.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link:

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.