Solutions Service Specialist

Brief Position Summary The Solutions Service Specialist is responsible for ensuring customer satisfaction by managing inventory at designated customer sites. This includes product put‑away, scanning, replenishment of VMI and vending solutions, Lean (6S) practices, maintaining functional solution equipment, and communication that includes problem solving and customer retention with a customer focused sales and service growth mindset. The role collaborates closely with sales and business development teams to drive customer retention and incremental revenue through effective solution support. Responsibilities Maintain appropriate stock levels (min/max) to meet customer demand. Receive, unpack, and put away products at all solution points of use. Perform repairs and preventative maintenance on solution equipment to company standards. Use routing software to log and track daily account activities. Learn operating systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau. Build and maintain strong relationships with customer contacts to ensure solution retention. Communicate with key customer personnel in a timely, professional and courteous manner to resolve customer issues related to inventory management solutions, proactive problem solving, and direct customers on where to go for what. Drive product expansion through spot buy and incremental solution growth. Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations). Maintain 6S standards in all solution areas. Adhere to all safety and compliance protocols. Stay current on MSC’s inventory management solutions through ongoing training. Maintain high customer satisfaction ratings. Accurately track time using MSC‑approved time management tools. Safely operate and maintain company‑assigned vehicle per Fleet Policy. Follow all MSC policies and procedures. Contribute to the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose. Participate in special projects and perform additional duties as required. Qualifications Experience in at least one of the following: Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management, with demonstrated excellence in Customer Engagement. High School Diploma or equivalent required. Strong customer service orientation. Excellent verbal and written communication skills. Proficiency in Microsoft 365 and general computer literacy. Ability to work independently with minimal supervision. Strong critical thinking and problem‑solving skills. Excellent time management and organizational abilities. Additional Qualifications Experience in inventory management or customer service preferred. Relevant military experience is a plus. Familiarity with mobile business applications is preferred. Technical and mechanical aptitude is a plus. Other Requirements A valid driver’s license may be required. Position requires 80%+ travel. Ability to lift up to 50 lbs. and perform physical tasks (walking, bending, standing for long periods). Must adhere to all MSC and customer specific safety requirements such as wearing hardhats, safety glasses, steel toe shoes, etc. Must pass customer specific requirements which may include but are not limited to drug testing, criminal background checks. This position may require access to ITAR and/or CUI. Compensation Compensation starting at $22 - $24 depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Benefits Alongside competitive pay, we offer a comprehensive benefits program to support you and your family’s health, well‑being and financial future. We provide dynamic healthcare plans, generous 401(k) and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. Legal Requirements Applicants must be currently authorized to work in the United States. MSC cannot sponsor or take over sponsorship of an employment Visa for this position at this time. Equal Employment Opportunity Statement At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company‑provided systems and collaboration tools, as permitted by applicable law. #J-18808-Ljbffr MSC Industrial Supply Co.