Call Center Representative
REGION HOME SERVICES
Job Description
Job Description
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. Monday-Friday 8-3 In this role, you will be responsible for taking inbound calls as well as making a high volume of outbound calls (approximately 150–200 per day) to generate new business opportunities, re-engage past customers, and support growth across both our residential and commercial divisions.
This position is ideal for someone who is confident on the phone, comfortable with cold calling, and motivated by performance-based earnings.
Key Responsibilities
- Make 150–200 outbound calls per day , including both warm and cold leads
- Answer inbound calls and provide professional customer service
- Identify customer needs and promote HVAC services, maintenance plans, and promotions
- Generate and qualify new leads for residential and commercial opportunities
- Schedule appointments and follow up with potential customers
- Support business development initiatives and sales campaigns
- Accurately document call activity and customer information in the CRM system
- Represent the company professionally and consistently
Qualifications
- High school diploma/GED
- Previous experience as a Call Center Representative or in a similar role is preferred
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Vacancy posted 4 days ago
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