Assistant General Manager

Assistant General Manager, Pet Resorts, National Veterinary Associates (NVA)Do you love working with pets, leading people, and helping teams succeed? Are you energized by building a great culture, driving results, and growing your career in operations leadership?Pet Resorts is looking for a passionate Assistant General Manager to help lead a high-performing team and support day-to-day operations. This is a hands-on leadership role where you'll partner closely with the General Manager to run day-to-day operations, develop team members, and deliver outstanding care and service to pets and their people.If you're excited about coaching others, solving problems, and being part of a fast-growing organization in the pet care industry, we'd love to meet you.NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.About the RoleAs an Assistant General Manager, you are a key leader in the resort. You'll support the General Manager in:Running smooth daily operationsDeveloping and coaching Shift Leads and Team Members Driving sales, memberships, and service growth Managing labor, expenses, and operational standardsCreating a positive, engaging workplace cultureYou and the GM operate as true partners, with a shared plan for how the resort succeeds.Leadership & CultureLead by example and model NVA values and leadership competenciesCoach, train, and develop Shift Leads and Team MembersRecognize great performance and address issues promptly and fairlyHelp build a culture where people feel supported, challenged, and proud to workOperations & Guest ExperienceEnsure excellent pet care, cleanliness, safety, and facility standardsLead 1–2 shifts per week as Manager on DutyEnsure proper staffing and smooth shift executionResolve customer concerns with empathy and professionalismSales & Business PerformanceSupport execution of sales and marketing initiativesHelp drive memberships, multi-service usage, and local lead generationReview KPIs (sales, labor, expenses, guest satisfaction) and take actionAssist with budgeting, scheduling, and expense managementTeam & TalentParticipate in recruiting, hiring, onboarding, and trainingEnsure team members complete required training and certificationsBuild a pipeline of future leadersWhat We're Looking ForPassion for pets and customer service2–4 years of customer service experience (leadership experience a plus)Hospitality, retail, restaurant, or veterinary experience preferredStrong communication and people leadership skillsComfortable in both front-of-house and back-of-house environmentsWillingness to work evenings, weekends, and up to 45–50 hours per weekHigh school diploma or equivalent (college coursework or degree a plus)Valid driver's license and reliable transportationBilingual skills are a plus!Why You'll Love Working HereCompetitive salaryMedical, Dental, Vision 401(k) with employer matchHSA & FSA optionsShort-term & long-term disabilityAccident, hospital indemnity, and critical illness plansCareer growth within a rapidly expanding companyA workplace where pets are part of the familyEqual Opportunity EmployerNVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.Work ScheduleMonday to FridayWeekend availabilityHolidaysSupplemental PayBonus payBenefitsPaid time offHealth insuranceDental insuranceVision insurance401(k)401(k) matchingEmployee discountPaid trainingFlexible scheduleLife insuranceDisability insuranceReferral program