General Manager

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Bonus based on performance
• Dental insurance
• Employee discounts

ABOUT Sweetwaters Coffee & Tea

Our mission in every Sweetwaters cafe is to Make Our Guest's Day ™. How do we do this? We have a company culture and team of people that love what they do every day! Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 33 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe.

Sweetwaters Coffee & Tea is a strong coffeehouse brand and a dynamic woman owned company that is growing. We are based in Ann Arbor and focused on providing globally inspired beverages and an excellent customer experience. We have over 35 locations and continue to grow across the nation. Check out more about us here:


LOCATION: | Ann Arbor | Inside of the West Branch Library in Westgate Shopping Center | Free parking is available
WEBSITE: | SweetwatersCafe.com

OUR PURPOSE

To bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes.

We are driven to:
• Communicate to build strong relationships.

• Create a contagiously fun environment for staff & guests.

• Be passionate about seriously great drinks, foods & service.

• Pursue profits as a measure of success & path for growth.

POSITION DESCRIPTION Our ideal candidate will oversee operations and management of a corporate Sweetwaters Coffee & Tea, fostering a fun team environment while attaining sales goals. Be ready to handle steady guest volume and dynamic staff.


RESPONSIBILITIES

• Actively build sales, profitability, and guest counts.
• Executes on delivering excellent product execution, guest service, and team management.
• Maintains and implements quality standards in all products, operations, and guest service.
• Manages and develops a "dream team" by hiring, training, and coaching at least 15 team members ages 17 and older.
• Fosters teamwork, continually initiates team building opportunities, and provides a positive, goal-oriented work environment.
• Actively participates in local store marketing (LSM) and national marketing for the café.
• Manages P/L's, payroll, scheduling, inventory, and ordering.
• Maintains the aesthetics and brand standards of the café and ensures the team delivers a premium experience to guests.
• Adheres to all health department, OSHA, and ADA regulations.

REQUIREMENTS

• Bachelor's degree or equivalent.
• Hospitality and/or retail management experience.
• A strong work ethic with the ability to multitask and work under pressure.
• Excellent communication skills, both verbal and written.
• Strong organizational skills.
• Impeccable service standards and attention to detail.
• Ability to set expectations, measure effectiveness, enforce quality standards, and meet deadlines.
• Ability to work both independently and as part of a team.
• Ability to lead and coach others with a passion for training and leading by example.
• A strong understanding of P&L statements.
• Actively promotes a positive and productive work environment.
• Ability to work in a multi-ethnic/multi-cultural environment.
• Ability to work a flexible schedule including some evenings and weekends.
• Ability to use Microsoft Word and Excel.
• Servsafe certified.
• A sense of humor with an easy going yet driven personality. Loves to laugh and create a positive team environment.

HOURS REQUIRED Full time

Sweetwaters offers a competitive salary, health insurance plan, paid days off, staff discounts, direct deposit, and much more!

Submission for consideration:

Provide your resume and cover letter noting your salary requirements, availablestart date, and LinkedIn.

We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.


Compensation: $48,000.00 - $53,000.00 per year


Sweetwaters Coffee & Tea

Sweetwaters Coffee & Tea is a strong brand and a dynamic minority owned, woman led company that is constantly growing. We are a coffeehouse focused on providing an excellent guest experience and the highest quality, globally inspired beverages in a warm, friendly, beautiful atmosphere. Sweetwaters has been voted best cafes in many of the areas we are located. We are looking for talented, friendly, outgoing people to be a part of our team, grow with us, and share in our success.

It starts with our mission

We don't like to call it a mission statement. It's more like a promise statement. Whatever you want to call it, we believe in it deeply, and we like those that join us to understand and believe in it too. So here it is, our promise: To make our guests' day. It's as simple as that.

If we can do that, we've done well. And if you think you can help us do it too, then please, keep reading.

A few good men & women

We just like good people. The Sweetwaters experience is built on this principle. If you provide guests with a gourmet product in an environment that is both upscale and relaxing, all served by great people, then you've got it. And if you think you'd like to help us fulfill this promise, please let us know. We're always on the lookout for good people. Baristas, managers, all around coffee lovers-we need them all.

Company Website: