PMO Manager - Customer Advocacy & References (Hybrid Cloud)

PMO Manager – Customer Advocacy & References (Hybrid Cloud)

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE's world-class Customer Advocacy & Reference (CAR) program is seeking a strategic, high-impact PMO team player to manage, build and scale customer references on behalf of HPE's Hybrid Cloud business. This role will serve as a trusted partner across product marketing, communications, sales, analyst relations, and other HPE stakeholders to identify, develop, and amplify customer stories that strengthen market credibility and support business growth.

What Success looks like:

• Builds a strong pipeline of global customer references and stories aligned to priority campaigns and business goals
• Delivers high-quality, customer-first narratives across written, video, digital, and event formats
• Improves speed, rigor, and consistency through strong PMO discipline and stakeholder alignment
• Establishes CAR as a strategic partner for executive storytelling, campaign impact, and market influence

Key Responsibilities:

Customer Reference Strategy & Pipeline

• Identify and prioritize customer wins aligned to campaign and solution marketing needs to convert to external customer references on a variety of levels
• Build and manage a scalable pipeline of customer references and stories tied to business priorities
• Ensure alignment to company and business unit strategy, key growth areas, and strategic narrative themes

• Stakeholder Management (Product & Business Units)
• Serve as primary PMO partner to Product Solution Marketing leads in the Hybrid Product Solutions Marketing and Communications teams
• Align customer content pipeline to GreenLake, Storage, and Software business priorities
• Drive governance, prioritization, and cadence with cross-functional stakeholders
• Customer Story Development & Delivery
• Lead development of customer stories across formats (written, video, digital, speaking engagements)
• Translate complex customer outcomes into compelling, campaign-safe narratives
• Ensure customer-first storytelling and adherence to CAR best practices

Agency & Content Production Management

• Manage agency partners to deliver high-quality customer content
• Oversee timelines and deliverables for all story development
• Coordinate across marketing and communications teams to fulfill broader content needs

Program Management & Execution

• Establish PMO rigor: pipeline tracking, reporting, prioritization, and delivery cadence
• Identify gaps and proactively drive new reference opportunities
• Ensure consistent execution across multiple business units and stakeholders

Required Qualifications

• BA or BS in journalism, communications, marketing, or other similar field.
• 7+ years of experience in customer advocacy, references, or customer marketing programs
• Proven experience in program management / PMO leadership across complex organizations
• Strong track record of developing customer stories and reference pipelines
• Experience working with product marketing and cross-functional stakeholders
• Demonstrated ability to manage agencies and external partners

Preferred Skills & Attributes

• Exceptional customer storyteller with ability to influence executive audiences
• Deep understanding of "customer-first" best practices and advocacy programs
• Strong communicator and relationship builder; trusted advisor to stakeholders
• Diplomatic, resilient, and able to navigate complex organizational dynamics
• Proactive, results-driven "go-getter" mindset with bias for action
• Skilled at securing customer approvals and "getting to yes"
• Comfortable taking calculated risks to advance business outcomes

Complexity:

• High – Deals with highly complicated strategic/tactical issues; interfaces with senior marketing management, senior management in other company functions/organizations, marketing partners, and end customers.

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.