Dispatch Coordinator

Job Description

Job Description

We’re looking for a dependable Dispatch Coordinator to support daily scheduling and dispatch operations for sanitation services in Lancaster, Ohio. This role coordinates customers, field personnel, equipment, and service information to help crews arrive prepared, meet customer expectations, and keep daily operations running efficiently.

What You’ll Bring

• Strong organizational focus – Manage multiple schedules, priorities, work orders, service requests, and logistics details accurately in a fast-paced environment.
• Clear communication skills – Coordinate professionally with customers, field personnel, managers, vendors, sales teams, and supporting departments.
• Problem-solving mindset – Respond quickly to schedule changes, service delays, equipment conflicts, staffing challenges, and urgent customer needs.
• Team-oriented approach – Work across departments to support safe, efficient sanitation operations while maintaining responsive customer service.

What You’ll Do

• Coordinate daily sanitation service schedules based on customer needs, staffing, equipment availability, routes, and operational priorities.
• Dispatch field personnel and equipment to customer locations while considering availability, travel time, service requirements, and scheduling priorities.
• Enter new work orders and maintain complete, accurate, and current customer and service information within company systems.
• Verify customer names, service addresses, site contacts, scheduled times, purchase orders, and service requirements before scheduled work.
• Confirm job-specific logistics, including site access, equipment needs, service frequency, placement requirements, special instructions, and customer expectations.
• Communicate schedule changes, cancellations, delays, and service updates promptly to customers, field personnel, managers, sales personnel, and supporting departments.
• Monitor active service work and assist with resolving scheduling, staffing, equipment, routing, and customer-service issues as they arise.
• Coordinate rescheduled, added, and emergency service requests while keeping affected teams informed of changes and expectations.
• Review upcoming schedules for conflicts involving employee availability, equipment assignments, travel time, service frequency, and customer requirements.
• Maintain accurate dispatch notes, work orders, customer communications, and end-of-shift information to support continuity between teams.
• Coordinate equipment movement and service needs between locations and document timing, destinations, assignments, and operating instructions.
• Support company procedures and applicable driver qualification, DOT, and Hours-of-Service requirements during scheduling and dispatch activities.
• Monitor field personnel and vehicle availability using company software, fleet-management tools, and established communication systems.
• Provide professional, timely customer service through phone, email, text messaging, and other approved communication platforms.
• Partner with Operations, Branch Management, Sales, Billing, Maintenance, and field personnel to address daily sanitation service and scheduling needs.
• Identify scheduling, routing, service, or communication issues that could affect customers and work with appropriate teams to resolve them.
• Support efficient routing and scheduling to help reduce unnecessary travel, missed services, equipment downtime, and operational delays.
• Perform additional duties and operational projects as assigned to support changing business and customer needs.

What You’ll Need

• High school diploma or equivalent preferred; previous dispatch experience strongly preferred, including experience coordinating schedules, field personnel, equipment, work orders, and changing service priorities.
• Strong organization, attention to detail, problem-solving, and decision-making skills with the ability to manage multiple service requests and changing priorities.
• Excellent verbal and written communication skills with the ability to remain calm, professional, and service-focused while handling time-sensitive dispatch needs.
• Comfort using computers, email, Microsoft Teams, Microsoft Excel, Samsara, and order-entry, scheduling, fleet-management, or similar systems.
• Willingness to learn sanitation services, equipment, terminology, and field operations and work cooperatively with field personnel, customers, managers, and office teams, including early mornings, occasional evenings, weekends, or holidays when operational needs require it.

Benefits and Perks

• Competitive salary with opportunities for career growth and advancement
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and floating holidays
• Volunteer Time Off (VTO) to give back to your community
• Employee referral bonus program
• Wellness benefits that support your overall health and well-being
• Opportunities for professional development, training, and leadership growth
• Collaborative and supportive team environment
• Stable company with long-term career opportunities

Who Thrives Here

You enjoy meaningful work and take pride in contributing to a team that values collaboration, professionalism, and continuous improvement. You communicate effectively, build strong relationships, and look for ways to enhance processes and service. You understand that success comes from accountability, teamwork, and doing the right thing for customers and colleagues.

You’ll fit right in if you are:

• Motivated by purpose, service, and delivering results
• Organized, dependable, and committed to high-quality work
• A strong communicator who builds positive working relationships
• Proactive and solution-oriented
• Adaptable and open to learning and growth
• Someone who values respect, teamwork, and professionalism

We believe a strong workplace is built on trust, innovation, and a shared commitment to excellence—where every team member plays a role in delivering a premier service experience.