Director, Advancement Services

Join our community and experience Emerson College!Reporting to the Senior Associate Vice President for Institutional Advancement (IA), the Director, Advancement Services manages the Advancement Services team and all workflow around gift processing, the Institutional Advancement CRM and related systems. The Director will oversee the development and execution of reporting structures that support all functions in Institutional Advancement. Assures accuracy and compliance of all gift accounting activities. The Director manages training, information, and policies regarding information management, gift accounting and confidentiality to support all aspects of Institutional Advancement.ESSENTIAL JOB DUTIESManage the workflows within Raiser's Edge to ensure the integrity and accuracy of information entered into the database and that all protocols are followed, including developing, maintaining, and documenting procedures. Serve as the primary technical liaison with Blackbaud, monitoring the vendor’s knowledge base and staying up to date on all known technical issues and software updates, as well as general industry practices and trends; participate in forums, listservs, and blogs. Develop the design, maintenance, and implementation of the systems, processes, and procedures that supplement our CRM (including but not limited to PeopleGrove, Emma, Give Campus, Almabase, Workday, etc.). Manage Gifts & Data Coordinators who are responsible for gift processing and biographical updates, oversee timely generation of tax receipts for all donations. Establish and maintain agreed-upon gift entry procedures and coding standards. Process complex philanthropic donations and commitments and write-offs. Reconcile monthly and yearly closeouts with the Finance office, as well as provide documentation materials for financial audits. Serve as liaison to College’s Offices of Information Technology, Media & Arts Ventures, Research & Creative Scholarship, Athletics, and Finance to ensure accurate and consistent recording and reconciliation of private gifts and private and public grant awards.Work in close collaboration with the leadership and program directors of all departments on campus, including but not limited to the Schools, Emerson Prison Initiative (EPI), and Media & Arts Ventures, on anything related to IA data (biographical, gifts, and engagement). Oversee the creation and execution of standard and customized database reports that meet the evolving needs of the leadership and fundraising teams, which includes: executing regularly scheduled and ad hoc performance matrix reports, maintaining standardized tools and procedures to track lists and report requests, as well as data management and database improvement projects, and supporting planning and decision-making by translating data into user-friendly reports and dashboards through data visualization tools for IA and all campus partners. Oversee the weekly distribution of gift reports to all partners within Advancement and across campus, including but not limited to the Deans, WERS, ArtsEmerson, EPI, and Athletics.Initiate conversation with frontline fundraisers to provide insight on data that will help with continued donor engagement.Lead the enforcement of data entry controls, conducting regular data hygiene procedures, and performing continual data audits with staff training and corrective training/review. Serve as the Institutional Advancement representative on Emerson data/technology task forces. Communicate organization information effectively through department meetings, one-on-one meetings, and appropriate email, and regular interpersonal communication. Other duties as assigned.QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform job. Bachelor’s degree or equivalent experience required.Minimum 8 years of professional experience in a fundraising or development context, specifically database management, data analysis, and/or information systems/services.Experience managing direct reports required.Experience and skill working with relational fundraising databases (including query and report writing) required, Blackbaud Raiser’s Edge strongly preferredKNOWLEDGE, SKILLS, AND ABILITIES – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job. Collaborative approach to management and teamwork. Ability to cultivate a customer service approach and the ability to demonstrate flexibility and problem-solving skills to resolve situations in a professional and calm manner. Excellent communication (oral and written) and interpersonal skills with proven ability to interact with a diverse range of individuals both in person and over the phone, via email, and in written correspondence. Knowledge and proficiency in development operations best practices.Sound judgment in handling confidential and sensitive material.Detail-oriented "self-starter", with excellent time-management, critical thinking, organizational, and analytical skills. Effectively prioritize and execute tasks conforming to shifting priorities, demands, and timelines.PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Requires ability to lift and move objects that are lightRequires ability to move materials occasionallyWORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.Usual Office ConditionsCompensation: $92,400.00 - $115,600.00 annually, commensurate with experience.Grade of Position: 23-11EEmployment Category: Regular.Scheduled Weekly Hours: 36.25Division of Institutional AdvancementIn addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits, such as life and disability coverage and commuter offerings, are available.Please refer to our benefits website for a full list of benefits and eligibility requirements.SummaryLocation: Boston CampusType: Full time