Patient Care Representative

Job Summary The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency, and accuracy. Schedule: Saturday & Sunday: 7:30am-6pm. Job Description Greet patients and collect necessary copay/deductible/co‑insurance items. Explain the consent form to be completed by patients. Assist patients with iPad check‑in process, troubleshoot and provide feedback. Recognize and utilize language services when needed. Distribute films/CDs as required while maintaining HIPAA and Patient Privacy Policy compliance. Work in collaboration with technologists/radiologists to ensure proper patient flow. Process outgoing and incoming US and inter‑office mail and UPS deliveries. Prepare set‑up for next day’s appointment schedule and communicate potential issues. Maintain confidentiality of all customer groups. Verify and enter necessary information into our systems. Respond appropriately to scheduling emergency patient situations. Support Customer Care with machine utilization by filling the template (utilizing waitlist, 1/1 and 7/4). Answer patient and doctor concerns with accuracy, efficiency and professionalism. Keep management informed of situations and conditions that may impact the company, department(s) or customer group. Remain current on any changes in policies or procedures that modify daily work functions. Maintain copay/petty cash accuracy and make daily bank deposits. Assist with onboarding and training of new employees. Perform other related duties as required. Work to maintain survey return rates in conjunction with company guidelines and goals. Collaborate with multi‑departments to ensure efficiencies. Required Qualifications High School Diploma required. Excellent communication skills and computer proficiency required. Attention to detail and typing accuracy required. Ability to follow instructions with minimal supervision. Proven ability to multi‑task and exceed customer expectations required. Ability to sit for extended periods while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation. Preferred Qualifications Medical office or healthcare administration courses preferred. Knowledge of anatomy, medical terminology, and insurance requirements preferred. Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. Shields Health is an equal‑opportunity employer. #J-18808-Ljbffr