Client Relationship Manager

ZR Per Diem Services is a legal services company and industry leader in its space. We are seeking a Client Relationship Manager to serve as a key connection point between our clients, Sales, and Operations teams.

This is a relationship-focused role for someone who enjoys working with clients, solving problems, understanding how a business operates, and identifying opportunities to strengthen client relationships.

Important: While the company is remote, this role does require in-person sales and client meetings in NYC, Long Island, Westchester, and NJ. Must be available and willing to travel for work.

What You’ll Do

• Serve as a primary point of contact for client inquiries, concerns, and follow-up.
• Help convert marketing-generated leads into client relationships.
• Build strong client relationships through regular communication and thoughtful follow-through.
• Work with Sales and Operations to resolve client issues
• Identify account trends, including clients who are growing, disengaging, frustrated, or may benefit from additional services.
• Support efforts to re-engage inactive or declining accounts.
• Learn our business processes to ensure success in role
• Maintain accurate client notes and follow-up activity in HubSpot.
• Take ownership of issues and follow them through to resolution.

What We’re Looking For

We’re looking for someone who is relationship-oriented, curious, organized, and proactive . You should be comfortable picking up the phone, asking thoughtful questions, solving problems, and taking ownership.

• Strong communication, judgment, problem-solving, and follow-through skills.
• Experience in client relations, account management, customer success, professional services, sales support, operations, or a similar client-facing role preferred.
• Experience with law firms or legal services is helpful, but not required.
• Attorneys, JDs, or candidates with legal industry experience are preferred, but not required.
• Tech-savvy and comfortable learning new systems.
• Familiarity with HubSpot or another CRM , Google Workspace , and Slack is a plus.

Why ZRPD?

• Fully remote work
• Flexible hours
• Health insurance
• 401(k) with company match
• Unlimited PTO
• Company wellness programming

We value people who take ownership, care about clients, support their teammates, and want to be part of a growing company where they can make a meaningful impact.