Room Attendant

Room Attendant

The Westin Edina Galleria - Edina, MN 55435

Salary Range $18.50 - $18.50 Hourly Position Type Full Time Job Shift AM Education Level High School or Equivalent Travel Percentage None Category Hospitality - Hotel

POSITION OVERVIEW

The Housekeeping Room Attendant is responsible for the cleanliness of guest rooms in accordance with hotel standards. They ensure that sufficient rooms are clean and ready for sale and clean occupied guest rooms. This role is directly linked to cleanliness in the hotel and allows the housekeeping attendant to create a clean, welcoming environment while looking after guests during their stay. DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Maintain positive guest and client relations at all times.
• Collaborate with all departments and communicate through GXP.
• Resolve guest complaints to ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Clean and replenish guest bedroom and bathroom areas according to hotel standards.
• Complete accurately, and in a timely manner, any assigned work.
• Maintain cleanliness levels in public areas of the hotel including guest hallways and housekeeping closets.
• Report any defects to the corresponding areas responsible.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Maintain complete knowledge of equipment and use only as intended.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel's core values of ownership, innovation, craft, respect, and community.
• All other duties as requested.

QUALIFICATIONS

• Previous housekeeping experience or equivalent training required.
• Good reading, writing, and oral proficiency in the English language.
• Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
• Ability to work effectively with co-workers as part of a team and with minimal supervision.
• Flexibility to work a varied schedule, which may include weekends and holidays.
• Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.
• Ability to stand and walk for entire shift.
• Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are made based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position.

Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.