Housekeeping Room Attendant

Housekeeping Room Attendant

Status Hourly, Non-Exempt (Eligible for Overtime), Union position

Reports to Director of Housekeeping/Housekeeping Manager

At the Intercontinental St. Paul Riverfront, you'll be part of a team that sets the standard for hospitality. Our riverfront location in vibrant downtown St. Paul creates an inspiring backdrop for delivering exceptional guest experiences - from the quick night away to business travelers, to unforgettable events and everything in between. Our team is Guest Obsessed! We're committed to fostering a culture of collaboration, recognition, and professional growth, where your passion and dedication are celebrated. Join us and help share unforgettable moments while building a career you are proud of.


GENERAL PURPOSE

Our Housekeeping Room Attendant is responsible for cleaning and maintaining guest rooms and assigned hotel areas to ensure a clean, safe, and welcoming environment for guests. This position replenishes room supplies, reports maintenance concerns, and provides friendly, courteous service while maintaining hotel cleanliness and quality standards.


ESSENTIAL DUTIES/RESPONSIBILITIES

Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times.

Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms.

Replace towels, soaps and all room amenities and restocks literature that has been removed by previous guests or needs replacement to ensure adequate supply for arriving guests.

Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.

Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.

Strips bed of all linen and remakes with fresh linen, checking bedspread, blankets and bed pads for cleanliness, replacing if dirty, Lifts mattresses to check for contamination between mattresses and under bed.

Checks closet for cleanliness, wiping closet doors handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets, and pillows.

Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.

Inspects all room equipment (TV, lights/lamps, faucets, alarm clocks) to ensure they are in working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Housekeeping Management team for prompt repair/resolution.

Retrieves items from shelves and storerooms, sets up cleaning carts with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.

Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.

Hours: days and times may vary based on need, must be available weekends and holidays.

OTHER DUTIES/RESPONSIBILITIES

Perform special projects and other responsibilities as assigned.

SUPERVISORY DUTIES - None

JOB QUALIFICATIONS

Previous Hotel Housekeeping experience preferred but not required.

Knowledge

High School Degree required.

Skills

Basic knowledge of general cleaning principals, use of cleaning products and operation of standard cleaning equipment.

Abilities

Able to perform the essential functions as outlined with or without reasonable accommodation.

Ability to maneuver a fully loaded housekeeping cart (up to 50 lbs.) through hallways and in and out of closets throughout the work shift, and to move furniture and cleaning equipment as needed. Requires frequent use of upper body strength, including reaching above shoulder level, and manual dexterity to operate levers and equipment.

Continuous standing, walking, kneeling, bending, mobility throughout entire shift.

Environment

Frequent exposure to cleaning chemicals and routine use of housekeeping equipment and machinery in a hospitality setting.

Inside 100%

Benefits
Benefits available through Union
Paid Time Off (both paid sick time and vacation);
Employee Discount

Pay Range: $17.52 per hour