Retail Assistant Store Manager

Retail Assistant Store Manager

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer-centric environment!

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (*in FFL locations) and much more.

This position offers an hourly wage, PLUS Assistant Store Managers earn commission based on productivity and a bonus based on store performance! The actual pay of successful Assistant Store Managers will be based on various factors, such as work location, qualifications, and experience.

Responsibilities of an Assistant Store Manager are:

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Opens and closes the store, including, but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, and local law), some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Must be willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week. Hours worked are based on the needs of the business and are not guaranteed.
• Computer literate and able to operate Point-of-Sale (POS) systems and common office machines.
• Ability to multi-task in a fast-paced environment
• Detail-oriented with strong organizational skills.
• Analytical skills
• Cash handling experience is required.
• Ability to work independently with minimal supervision
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!