Patient Access Representative | Orthopedics & Sports Medicine

Patient Access Representative

Logan Health is looking for a professional, compassionate, and detail-oriented Patient Access Representative to join our Patient Access team. This is a meaningful opportunity to support patients through the registration and financial clearance process while helping create a smooth, welcoming, and organized experience from the moment they arrive.

In this role, you will be one of the first people patients and families interact with during their care experience. You will help ensure patient information is accurate, insurance benefits are verified, payments are processed appropriately, and patients are connected with the right financial resources when needed.

While this position is currently based at this location, the assigned location, reporting structure, or work area may change in the future as Logan Health continues moving toward a centralized Patient Access model. This role will continue to support Patient Access operations and provide excellent service to patients, families, and clinic teams throughout any future transitions.

You are someone who enjoys helping people, staying organized, and working in a fast-paced healthcare environment. You understand the importance of accuracy, confidentiality, kindness, and strong communication when supporting patients and families.

The ideal candidate is dependable, professional, and able to balance multiple priorities while remaining calm, respectful, and focused. You are comfortable gathering sensitive information, answering questions, verifying insurance details, processing payments, and supporting patients through important steps in their care experience.

You bring empathy, attention to detail, sound judgment, and a team-focused mindset to every interaction. You take pride in providing excellent customer service and helping create a positive experience for patients, families, coworkers, and clinic teams.

As a Patient Access Representative, you will support the daily operations of the department by:

• Completing patient registrations based on acuity level, clinical direction, and department protocol.
• Gathering and verifying patient demographic, insurance, and visit-specific information.
• Ensuring accurate entry of critical patient and insurance data.
• Verifying insurance eligibility and benefits through insurance verification systems.
• Calculating and communicating patient out-of-pocket responsibility when appropriate.
• Collecting and processing payments for current services and previous balances.
• Referring self-pay patients to financial counseling according to department procedure.
• Maintaining knowledge of Medicare, Medicaid, third-party payer requirements, insurance guidelines, pre-authorization and referral requirements, and accepted insurance plans.
• Identifying insurance plans accurately within applicable systems and understanding contract requirements.
• Communicating customer service concerns and process improvement opportunities to leadership.
• Meeting productivity and quality expectations while taking ownership of your work.
• Providing administrative support to help assigned areas operate effectively and efficiently.
• Maintaining regular and consistent attendance as scheduled by department leadership.

Required:

• Related coursework beyond high school or experience in a complex administrative support position.
• Minimum of one year of experience in a customer service-focused position.
• Strong computer skills, including working knowledge of Microsoft Office Suite and the ability to learn additional software programs as needed.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Ability to act with integrity, kindness, and empathy.
• Commitment to maintaining confidentiality.
• Strong interpersonal skills with the ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy.

Preferred:

• Previous experience in registration, scheduling, financial clearance, patient financial services, insurance verification, billing, or certified medical assisting.
• Strong working knowledge of healthcare insurance and benefit programs.
• Knowledge of medical terminology and medical coding.
• Associate's or Bachelor's degree.

This full-time position is eligible for Logan Health's comprehensive benefits package, which may include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement plan with employer contribution
• Life insurance and disability coverage
• Employee wellness resources
• Employee assistance program
• Education and professional development opportunities
• Additional voluntary benefit options available for employees to purchase

At Logan Health, our benefits are designed to support your overall well-being, both at work and outside of work.

If you are organized, compassionate, detail-oriented, and excited to support meaningful work in healthcare, we encourage you to apply for our Patient Access Representative position at Logan Health.

Join our Patient Access team and help create a positive, respectful, and supportive experience for every patient and family we serve.

Shift: Day Shift - 8 Hours (United States of America)

Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.