Medical Staff Specialist - Credentialing

Employment Type: Full time Shift: Day Shift Description: Hybrid Position Department: Medical Staff Office Location: Trinity Health Livonia Total Rewards and Benefits: Competitive compensation, DAILYPAY Benefits effective Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Opportunity for growth and advancement throughout Trinity Health Tuition Reimbursement Position Purpose: This position is responsible for ensuring a provider-centric experience for medical staff practitioners applying to and on staff at multiple hospitals across the Trinity Health Michigan region. From onboarding and throughout the practitioner’s lifecycle with THMI, this role is integral to an efficient, coordinated, and consistent experience with medical staff processes to ensure high quality patient care, hospital compliance with regulatory requirements, increased provider satisfaction and engagement, and promote the efficient use of resources in a highly matrixed environment. This role ensures effective Medical Staff programming for practitioners in assigned specialty areas across multiple Trinity Health Michigan hospitals. Programs including onboarding, credentialing, privileging, competency assessment, peer review, ongoing education, and database management/reporting. This position serves as a liaison for administrative leaders, and other organizational and external stakeholders, including recruitment, marketing, and the TH Center for Practitioner Information (CPI), to ensure alignment with target start dates in accordance with regulatory and hospital requirements to meet patient access needs. This role also ensures the integrity of information and downstream data entry touchpoints through audits to ensure the accuracy and completeness of credentialing, privileging and database information relied upon by medical staff leaders, committees, and the governing body in the decision-making process, as well as the accuracy of information informing the patient-facing website. Shift Available: Days Status Available : Full-time, 40 hours/week Required Qualifications: Education Associate's degree in healthcare administration, business administration or similar degree OR equivalent. Experience A minimum of two years of healthcare environment or healthcare administrative/office experience and general knowledge of the health care industry including hospital settings and physician practices with a working knowledge of federal, state and TJC accreditation standards and general medical terminology. Proficiency with MS Outlook, Word, and Excel . Preferred Medical staff services, hospital credentialing and privileging, and peer review experience. Certified Professional Medical Staff Management (CPMSM) or Certified Professional Credentialing Specialist (CPCS). Proficiency with credentialing software. In-depth knowledge of regulatory standards, credentialing processes, and healthcare administration. Physical and Mental Requirements and Working Conditions: Excellent interpersonal, verbal, and written communication skills necessary to facilitate communication, collaboration, and interaction, including the ability to correspond effectively in writing, as well as verbally convey information clearly, and listen actively, with all levels of hospital personnel, medical staff and external agencies and organizations regarding MSS functions. Exceptional organizational skills, attention to detail, thoroughness, and critical thinking skills. Analytical ability to identify opportunities for improvement and problem resolution within assigned specialty areas. Ability to manage changing priorities and work with frequent interruptions, exercise independent thinking and judgment, and to work without direct, day-to-day supervision. Strong customer-service ability and desire to provide quality service to others. Ability to work autonomously and within a team, and to function in matrixed environment. What you will do: Medical Staff Liaison Serves as primary point of contact for assigned specialties to ensure provider and stakeholder satisfaction across multiple hospitals, ensuring consistency and quality in service delivery. Ensures coordination and alignment of medical staff services processes and procedures across the region, promoting a cohesive and collaborative environment. Assists providers and stakeholders in navigating organizational requirements, addressing concerns, and facilitating effective communication to promptly resolve issues. Maintains a customer-focused attitude, good rapport, and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. Develops strong relationships with medical staff and administrators across THMI, understanding needs, preferences, and goals to ensure satisfaction and trust. Works cl #J-18808-Ljbffr trinityhealth