Trade Services Dispatcher

Dispatcher5?Day Work Week | Supportive Team | Stable Career PathBassett Services is looking for a reliable, detail?drivenDispatcher to support our HVAC, Plumbing, and Electrical teams. If you’re someone who thrives in a fast?paced environment, enjoys helping customers, and wants a role where your work truly matters, this is the opportunity for you.We’re a long?standing, trusted home?services company that blends the feel of a well?run local business with the resources and stability of a larger regional leader. Our customers rely on us to send only the best — and that starts with the dispatcher who sets every job in motion.This role is perfect for someone who wants consistent hours, meaningful work, and a supportive team!Why Work With BassettWe put our people first. You’ll be supported, trained, and given the tools you need to succeed. Our dispatchers play a critical role in keeping our field teams productive and our customers taken care of — and we make sure you feel valued every step of the way.Benefits & PerksHealth & InsuranceEmployer?paid medical, dental, and vision plan optionsLife, AD&D, and long?term disability includedOptional short?term disability and gap coverageFSA and HSA contribution optionsRetirement401(k) with employer match available upon hireTraditional & Roth optionsTime Off & Life BalancePaid time off and holidaysPaid parental leaveGrowth & TrainingTuition reimbursementOngoing training and development opportunitiesWhat You’ll DoConvert incoming customer calls into booked service appointmentsPrioritize calls based on urgency, customer needs, and technician availabilityRespond to customer requests, resolve issues, and represent the Bassett brand with professionalismSchedule appointments using right tech/right call guidelinesEnter customer and call information accurately into our systemReceive and document emergency and non?emergency callsMonitor field technicians to ensure efficient routing and time managementSupport the team with clear communication and strong follow?throughWhat You NeedPrevious customer service experienceStrong attention to detailAbility to multitask in a fast?paced environmentClear communication skills and a calm, professional demeanorReliable attendance and a strong work ethicRequirementsValid driver’s licenseAvailability for weekends and eveningsSuccessful completion of assessments, interviews, background checks, and drug screeningBassett Services is an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.USD $22.00/Hr.USD $18.00/Hr.